Retail Master Club Fitter

DICK'S Sporting Goods•Schaumburg, IL

1d•Onsite

About The Position

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. The Retail Master Club Fitter is responsible for building golfer relationships and working one-on-one with the golfer and teammate to ensure a positive club fitting experience. This role supports the Operations Sales Manager in achieving company objectives in sales performance, profit contribution and profit and loss controls by overseeing the sales effort in their department. The Retail Master Club Fitter is also responsible for training and certifying all club fitters and must focus on driving sales specifically in services related areas, such as simulator, putting green, Special Orders, Pre-Owned, club fitting and repair programs, accessories, etc. Achieving success at DICK’S Sporting Goods means helping athletes achieve their dreams, which takes a team committed to learning, growing, advancing, and exploring new experiences. The company encourages bravery, curiosity, and hunger for new experiences, emphasizing that they are a community united by their passion for sport, striving to reach their personal best and upholding values that strengthen performance, foster collaboration, and ignite the desire to win.

Nice To Haves

1-3 years retail experience
1-3 years golf industry experience

Responsibilities

Building golfer relationships and working one-on-one with the golfer and teammate to ensure a positive club fitting experience.
Supporting the Operations Sales Manager in achieving company objectives in sales performance, profit contribution and profit and loss controls by overseeing the sales effort in their department.
Training and certifying all club fitters.
Focusing on driving sales specifically in services related areas, such as simulator, putting green, Special Orders, Pre-Owned, club fitting and repair programs, accessories, etc.
Consistently analyzing Golf sales reports and data to understand business results and opportunities and communicating the results to the teammates.
Establishing and maintaining effective relationships with customers and gaining their trust and respect by using diplomacy and tact; ensuring that customers are greeted and acknowledged; offering customers assistance as needed or requested.
Monitoring the sales, customer service and operational efforts of the selling floor.
Serving as the point of contact for customers and teammates to provide golf services knowledge and communicating the company’s golf services standards.
Maintaining thorough knowledge of products and service, merchandise promotions, test merchandise and advertising.
Managing store services sales by performing customer club fittings and repairs.
Responsible for training teammates on all aspects of services; specialized selling techniques, services technology, etc.
Ensuring department scheduling, workplace and daily teammate assignments are on task.
Helping communicate information to department teammates regarding Company initiatives, programs, promotions, services, etc.
Assisting the store management team with general supervision in the store accordance with Company policies and procedures including opening and closing the store and coverage as assigned - Key Carrier.
Planning and executing all golf directives.
Ensuring the store is achieving shrinkage goal by partnering with teammates/management to set expectations on how to use merchandise for display and properly handle to ensure all is accounted for.
Complying with all federal, state, and local regulations regarding store operations.
Performing all other tasks assigned by management.