Retail Market Manager
About The Position
Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. As a Market Manager, you will lead a high-performing team of 10–12 Retail Loan Originators. You aren't just a manager; you are a coach and a strategist responsible for scaling production, sharpening team performance, and ensuring every member receives a seamless, modern lending experience.
Requirements
- 3+ years of sales leadership experience, specifically within retail mortgage or consumer lending.
- An active NMLS license and a Bachelor’s degree (or equivalent industry experience).
- A documented track record of leading teams to meet or exceed rigorous sales and volume targets.
- The ability to analyze data, identify production risks, and implement corrective actions in real-time.
- Exceptional interpersonal skills with a "member-first" mindset and a professional, collaborative demeanor.
- Comfort working in a fast-paced, tech-forward environment where processes evolve quickly.
Responsibilities
- Directly lead and develop a team of originators, fostering a culture of high accountability and continuous professional growth.
- Own end-to-end production metrics, including lock volume, funding targets, pull-through rates, and cycle-time efficiency.
- Set clear expectations for daily activity, pipeline hygiene, and conversion discipline to ensure predictable throughput.
- Execute go-to-market strategies by partnering with realtors, builders, and referral networks to diversify lead sources.
- Act as the critical link between Sales and Operations, resolving complex pricing or execution escalations and driving process improvements.
- Maintain absolute adherence to the SAFE Act, regulatory requirements, and internal policies to mitigate risk and protect our members.
- Support recruiting efforts and spearhead change management as we roll out new products and tech tools.
Benefits
- Comprehensive and competitive benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
