Retail Manager

Discovery Land Company•Hobe Sound, FL

34d•Onsite

About The Position

Atlantic Fields is seeking a Retail Manager to join the Retail Department. The Retail Manager is responsible for sourcing and purchasing quality, high-end merchandise across a variety of product categories, including golf, athleisure, apparel, accessories, gifts, and home products for the retail store. This role involves working closely with the Sales and Marketing team to develop, order, and stock marketing materials and swag. The manager will serve as a liaison between the Director of Retail and on-site club operations, developing rapport with members to understand their retail needs and collaborating on purchasing decisions. This position is key in creating the Discovery Land Company experience for members and employees.

Requirements

One (1) to three (3) years of retail experience in a supervisory role.
Previous work experience in hospitality or customer service, preferably in a fast paced, luxury service environment preferred.
Experience with Point of Sales Systems (Jonas or TEI preferred).
Knowledge of Excel and other Microsoft Office applications.
Basic knowledge of the golf/boutique/specialty retail industry as it relates to hospitality and private club retail environments.
Extraordinary attention to detail, quality, and service.
Ability to sell and create rapport with customers.
Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
Ability to work in a team environment.
Ability to stay calm and focused during the busiest of times.
Ability to read, write, speak, and understand English; additional languages preferred.
Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.

Responsibilities

Utilize the open to buy system, Management One, to properly manage inventory & purchasing.
Execute & oversee purchases including vendor communications, new account setup, logo instructions, purchase orders & order tracking.
Complete purchases & update all business model components accurately in a timely manner.
Collaborate with Director of Retail on custom product development & ensure all branding guidelines are adhered to for retail & marketing swag.
Monitor & manage the receipt flow of PO’s through On-Order maintenance & regular status updates.
Work closely with accounting to develop & maintain proper SOPs for processing invoices, inventory control & AP reconciliation.
Attend all required trade shows.
Assist with sourcing & purchasing of staff uniforms, event swag & other miscellaneous projects as requested.
Update & maintain all vendor contact information.
Conduct monthly physical inventories for retail, & quarterly for swag stock.
Maintain shrink parameters for retail & swag inventory.
Monitor the sell through of best sellers & core items. Fill in as needed to maintain proper inventory levels.
Responsible for receiving retail merchandise in the POS system in adherence to company standards & guidelines pertaining to category & SKU assignment, pricing & descriptions.
Ensure adherence to policies for employee purchases.
Work with accounting department to reconcile all receipts & outstanding issues.
Ensure the store is always pristinely merchandised with frequent floor rotations & new product placed on the floor in a timely manner according to Buying Plan timelines & any special events or VIPs on property.
Monitor & drive sales to meet monthly revenue budgets through building member relationships & maintaining knowledge of brands in the store & current fashion trends.
Incorporate trunk shows, demo days & other promotions to expand the retail offering for members & increase revenues.
Assist & service members & their guests with all retail purchases, returns & special orders ensuring proper procedures are followed for all transactions including markdowns & employee discounts.
Ensure company packaging standards are upheld & implement special touches like gift wrapping & thank-you notes.
Maintain a member database with retail specific information for personal buying such as brand preferences & sizes.
Develop & implement retail SOP’s unique to the club operation & logistics using DLC standards as a baseline.
Recruit & train retail staff.
Oversee scheduling of retail staff to optimize & ensure adequate shop floor coverage.
Provide continuous product knowledge & customer service training.
Develop & implement staff incentives for quality work & meeting sales parameters.
Collaborate with Retail Operations Manager to identify & develop Managers in Training.
Assist with any other duties as assigned by Director of Golf/Head Professional.
Assist golf and events staff with various projects & tournament preparation.