Retail Manager

Kripalu Center for Yoga and Health•West Stockbridge, MA

1d•Onsite

About The Position

The Kripalu Retail Manager leads all retail operations for the Kripalu Shop, both onsite and online, as well as the Kripalu Café, supporting the transformational experience of guests by offering products and resources that enhance their time on campus and extend that experience into their daily lives. This role ensures seamless day-to-day operations while partnering with Senior Management to drive revenue, refine retail strategy, and support overall business goals. The position also provides oversight of the Mailroom, Stockroom, and Buying Team, ensuring alignment, efficiency, and a cohesive approach across all areas.

Requirements

Bachelor’s Degree or equivalent.
Prior Experience managing customer service and retail support staff, including responsibility for scheduling and payroll and developmental/disciplinary action.
Excellent computer skills, including Microsoft Office Suite.
Knowledge and experience with POS software.
Available weekends, evenings, and holidays.
Ability and willingness to be flexible and cover floor gaps (lead and associate-level) when needed.

Nice To Haves

5 years managing a dynamic retail environment with a sophisticated product mix; preference to wellness settings.
Experience with Point of Sales and Inventory Management software.
Experience in e-commerce sales.

Responsibilities

Recruit, train, and continuously develop Kripalu Shop, Stockroom, Buyers, Finance POS Admin, and Mailroom employees to support individual growth and team success.
Strategically optimize staffing levels and scheduling to align with fluctuating program enrollment and guest demand.
Manage and process payroll accurately and in accordance with established payroll schedules.
Lead the planning and execution of in-shop special events, including trunk shows, book signings, and vendor-led product trainings.
In partnership with the COO, develop and deliver training on Kripalu Shop best practices for Sacred Hospitality, ensuring an exceptional and consistent experience for all in-person and online guests.
Design and implement policies and procedures that drive sales, enhance operational efficiency and safety, and foster a positive, supportive work environment.
Collaborate with Finance to establish and uphold best practices that ensure accuracy, efficiency, and effectiveness across all shop financial processes.
Serve as an interdepartmental liaison between the shop and cross-functional departments, including Finance, Marketing, Program Operations, Guest Services, and Dining & Food Services.
Act as the primary point of contact for retail technology systems, including onboarding, staff training, and troubleshooting/reporting issues.
Create and manage Shop annual budgeting and forecasting; conduct monthly performance analysis; and develop business plans, analyses, and proposals to address risks and opportunities.
Lead the buying team in curating the overall product assortment, aesthetic, and pricing strategy to align with Kripalu’s mission, values, and programs.
Lead the full shop team (buyers, stockroom, and floor staff), as well as collaborate with Finance and Campus Safety, to prioritize loss prevention; support ongoing inventory spot checks and lead the annual full inventory process.
Promote and sustain a culture of health and safety best practices for both staff and guests in partnership with Campus Safety and People and Culture.
Perform other duties as assigned.