RETAIL MANAGER

Goodwill Industries of Arkansas•Little Rock, AR

1d•Onsite

About The Position

The Retail Manager collaborates with the leadership team and staff to achieve store operational objectives aligned with the annual operating plan. This role involves direct decision-making authority in areas such as customer interactions, team member management, operational issues, business planning, priority setting, staff scheduling, performance appraisals, policy compliance, and supporting the District Manager. The Retail Manager is also responsible for advancing Goodwill's mission to assist individuals in preparing for, finding, and retaining employment.

Requirements

High school or GED, plus specialized schooling and/or on the job education in a specific skill area (e.g., data processing, clerical/administrative, equipment operation, etc.)
2 years related experience and/or training
2 years related management experience, or equivalent combination of education and experience
Driver's License
Ability to carry out supervisory responsibilities in accordance with the organization's policies and applicable laws, including interviewing, hiring, training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Ability to travel within the state of Arkansas.
Valid driver's license and vehicle insurance.
Acceptable background check and driving record.
Regular attendance at retail managers' meetings.
Retail and/or production management experience.
Ability to lead teams.
Excellent guest service skills.
Teaching and training abilities.
Effective communication skills.
Decision-making ability.
Ability to interact cordially and productively with a variety of people.
Ability to market Goodwill and explain the mission to the general public.
Ability to read, write and communicate clearly in English.
Ability to establish and maintain effective relationships with supervisors, employees, and co-workers, while motivating them to their best performance.
Ability to establish an effective schedule for employees within allocated payroll.
Ability to work a flexible schedule, on short notice, including holidays, nights and weekends and frequently in excess of 40 hours a week, with a minimum of 45 hours per week.
Ability to function in a hectic work environment with occasional periods of high stress.
Ability to observe and enforce safety policies in all phases of the operation.
Ability to lift and carry objects weighing up to 35 pounds frequently and up to 50 pounds occasionally.
Ability to stand and walk for a prolonged period and to frequently bend, stretch and stoop.
Reliable transportation and drive to work on scheduled days.

Nice To Haves

Some computer knowledge a plus

Responsibilities

Staff all open positions at the store with quality and productive employees and delegate clear job responsibilities and expectations.
Manage team members in goal setting and skills development, provide performance feedback, address concerns, and administer performance discussions as needed.
Meet/exceed revenue projections and contribution targets for the store, monitor production and donations performance weekly and monthly, and provide monthly reviews to all retail associates. Ensure all production and rotation quotas are met.
Plan, organize, and direct the activities of team members, scheduling employees with a focus on controlling payroll costs and meeting business needs.
Provide a clean, fun, and safe environment for employees and customers, and deliver maximum customer service to ensure repeat sales.
Maintain proper displays and merchandise presentation in accordance with standard operating procedures, and adequately stock and maintain the interior and exterior of the store in an attractive manner.
Manage store loss control by monitoring customers and employees and reporting suspicious activity to Loss Prevention.
Monitor sales, cash management, inventory control, store merchandising, and appearance, ensuring correct sales reports are submitted daily.
Maintain effective communication with support staff, and plan and organize monthly store meetings, functions, and activities.
Observe safety procedures and personnel policies and ensure compliance by employees, community service workers, volunteers, and trainees.
Attend regular management meetings and relay information back to staff, acting as a positive role model for employees, trainees, and customers in all aspects of professional development.
Ensure that the store opens on time and is properly staffed and operational during designated hours of operation.
Onboard new employees and train them on all required work processes, procedures, and expected standards of performance. Evaluate the efficiency and productivity of assigned team members by establishing performance standards and objectives.
Perform any other related duties as required or assigned.