RETAIL MANAGER - Chartwells Higher Education - Washington, DC

Compass Group•Riverdale Park, MD

1d•Onsite

About The Position

At over 300 college & universities around the country, Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are food-forward difference makers, bound together by a desire to feed hungry minds and prepare students for success. We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you. This is an exciting opportunity to lead high-profile campus retail dining locations, develop strong teams, and deliver exceptional guest experiences while working for an organization known for innovation, quality, and career growth in higher education dining.

Requirements

Bachelor’s degree in Food Services Management, Hospitality, or a related field OR Associate’s degree plus three (3) years of directly related experience
1–3 years of retail or contract foodservice management experience (higher education preferred)
Solid understanding of current food and retail dining trends with a focus on quality, sanitation, and presentation
Experience managing cash-based retail operations and point-of-sale systems
P&L responsibility and contract-managed foodservice experience strongly preferred
Retail marketing or promotional experience is highly desirable
Proven leadership, coaching, and team-development skills
Strong written and verbal communication abilities
Ability to collaborate effectively with management, clients, and front-line associates
Working knowledge of budgeting, financial reporting, and cost controls
Proficiency with Microsoft Office, email, and internet-based systems

Responsibilities

Plan, coordinate, and supervise daily retail and cafeteria operations, including special events and peak service periods
Lead the hiring, onboarding, scheduling, training, and performance management of hourly team members
Maintain strong cash control practices, payroll accuracy, and compliance with corporate financial standards
Ensure excellent customer satisfaction through safe, efficient, and professional use of resources
Train and coach associates on customer service excellence, portion control, cashiering, and food safety standards
Direct staff to deliver service in compliance with Chartwells’ corporate policies, brand standards, and presentation guidelines
Complete required daily, weekly, and monthly operational and financial reports accurately and on time
Foster positive relationships through clear communication with team members and campus partners
Implement and enforce cash-handling standards to safeguard company assets and prevent loss