Airport Retail Manager

Sharbert Enterprises•Belgrade, MT

1d•Onsite

About The Position

Montana Gift Corral is seeking an experienced Retail Manager to lead a portfolio of airport retail stores within Bozeman Yellowstone International Airport. This is a salaried leadership role responsible for the overall performance of multiple retail locations within an assigned terminal area, including financial results, team development, merchandising execution, inventory management, and delivering an exceptional guest experience. This position is ideal for a proven retail leader who enjoys building high-performing teams, driving business results, coaching future leaders, and operating in a fast-paced, high-volume environment where every day is different. The company is a locally owned business that has proudly represented the spirit of Montana for over 25 years through locally inspired retail experiences, meaningful community partnerships, and exceptional customer service.

Requirements

3–5+ years of progressive retail leadership experience, including responsibility for financial performance.
Strong understanding of retail operations, merchandising, inventory management, scheduling, and labor management.
Experience analyzing sales reports, KPIs, and operational metrics to drive results.
Excellent communication and relationship-building skills.
Ability to thrive in a fast-paced, high-volume environment.
Flexible schedule including evenings, weekends, and holidays as airport operations require.
Passion for hospitality and creating memorable guest experiences.

Nice To Haves

Experience leading multiple departments or retail locations preferred.

Responsibilities

Lead multiple airport retail locations while partnering closely with fellow Retail Managers, Directors, and support teams to ensure a seamless guest experience throughout the terminal.
Hire, train, coach, and develop a high-performing retail team.
Create a culture centered on serving others, accountability, teamwork, and continuous improvement.
Conduct regular one-on-one coaching conversations, performance reviews, and career development discussions.
Build leadership bench strength by mentoring Assistant Managers and future leaders.
Foster a positive, engaging workplace where team members feel valued and supported.
Own the day-to-day operations of multiple retail locations within your assigned terminal area.
Ensure stores consistently meet company standards for cleanliness, organization, visual presentation, and operational execution.
Maintain compliance with company policies, airport regulations, safety standards, and loss prevention procedures.
Lead daily operational planning while proactively solving problems before they impact guests.
Partner with warehouse, merchandising, and support teams to ensure stores remain fully stocked and guest-ready.
Own sales, profitability, labor, and operating expense performance for your assigned stores.
Analyze business trends and key performance indicators to identify opportunities for growth.
Develop action plans that drive revenue while maintaining healthy margins.
Manage scheduling and labor to balance exceptional guest service with operational efficiency.
Support inventory accuracy through cycle counts, shrink reduction, and strong merchandising practices.
Champion Montana Gift Corral's Gold Standard of customer service.
Lead by example, creating memorable guest interactions every day.
Resolve guest concerns professionally while empowering team members to deliver exceptional service.
Continuously seek opportunities to elevate the travel retail experience through hospitality, storytelling, and local product knowledge.
Execute visually compelling merchandising strategies that maximize sales.
Partner with merchandising leadership to continually refresh store layouts and be seasonally relevant.
Ensure inventory is accurately received, stocked, and maintained.
Monitor product performance and recommend assortment improvements based on guest purchasing trends.
Work closely with fellow Retail Managers, Food & Beverage leaders, Warehouse Operations, Marketing, Human Resources, and Airport partners.
Participate in company initiatives, new store openings, and continuous improvement projects.
Communicate effectively across departments to ensure operational consistency throughout the airport.