Retail Manager / Store Manager (Home Furnishings)
About The Position
You're a passionate retail store manager with a focus on customer service and leading high-performing and engaged teams. Come, bring your passion for leadership to a retail culture that is different by design! At Room & Board, we're seeking a Retail Leadership Associate to round out our strong leadership team in our Edina Showroom. Your primary area of focus will be to foster relationships, mentor staff members, and champion a customer-first culture. This is a high-impact, hands-on leadership position in a sales-focused, customer-centric environment. With approximately 65% of leadership time spent on the showroom floor, and weekends and holidays focused entirely on customer-facing leadership, you'll be a visible, accessible leader who builds trust, fosters relationships, and inspires growth.
Requirements
- 5+ years of leadership experience in a customer-centric retail environment, with a proven track record of leading high-performing teams.
- Proven ability to coach and develop talent. You are dedicated to enriching the lives of your team by helping them grow both personally and professionally.
- Strong organizational skills and attention to detail, with a belief that team development drives success.
- Passion for retail and design, with a hands-on approach to customer engagement and team support.
- Clear, motivating communication style—setting expectations, offering timely feedback, and recognizing achievements.
- Ability to build strong cross-functional relationships and collaborate on business strategies informed by market trends.
- Ability to provide proof of identity and legal work authorization upon hire.
Nice To Haves
- Successful Retail Leadership Associates have found that this position offers greater autonomy and the opportunity for more strategic depth compared to traditional store management, with a retail culture designed to be different.
Responsibilities
- Lead from the floor, engaging with customers and supporting associates in real time.
- Coach and develop staff members, fostering personal and professional growth.
- Champion an extraordinary customer experience by applying strategic insight and building meaningful relationships.
- Collaborate with fellow leaders to maintain a cohesive, high-performing team.
- Create engaging showroom experiences, including events that deepen customer relationships and attract new audiences.
Benefits
- Three weeks of paid vacation
- Generous 401(k) match
- Profit-sharing
- Employee Stock Ownership Plan (ESOP)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
