Retail Manager - WWCC College Store

Follett•Walla Walla, WA

1d•$78,000 - $81,800

About The Position

The Campus Store Manager provides leadership for all facets of store operations, inspiring teams to drive sales growth and deliver an engaging customer service experience while maintaining brand and operational excellence. The manager mentors and develops team members, monitors financial metrics and store performance, plans for both near- and long-term needs, and supports a Regional Manager with store operations and campus relationships. The role is expected to demonstrate Follett Values and proficiency in Follett Strategic Core Competencies. The position oversees sales and daily operations during standard and peak periods, campus partnerships and events, talent management, customer service, and general store operations. It may also oversee a café or convenience store, ensuring compliance with health and food safety regulations. Travel is minimal, at less than 10%.

Requirements

Bachelor's degree or equivalent.
3–5 years of retail management or strong customer service experience.
General computer skills.
Strong organizational, time management, and problem-solving skills.
Customer service, communication, and presentation skills.
Strong analytical skills and financial acumen.
Relationship-building skills, demonstrated ability to influence a team, and customer outreach capability.
Ability to travel less than 10%.

Nice To Haves

Academic retail experience.

Responsibilities

Execute operating plans and daily store operations during traditional and peak periods in line with company objectives.
Execute sales promotions, special events, book signings, merchandise displays, store layouts, and advertising copy.
Lead in-store course materials activities in collaboration with course materials leadership.
Partner with the Regional Manager to review store financials and make adjustments to drive sales; meet the annual shrink budget.
Review and approve store markups, markdowns, and write-offs within company guidelines.
Ensure the security of company assets, the safety of associates and customers, and adherence to company policies.
Facilitate campus and community events and communicate day-to-day store operations to campus partners.
Participate in strategic partnership reviews, campus outreach and engagement, and bookstore advisory committees.
Develop cross-functional teams that execute initiatives and operational standards to produce business results.
Manage performance effectively and maintain a culture of accountability.
Recruit, train, coach, and develop team members.
Partner to create and maintain an engaging, solutions-based customer service culture and exceptional customer experience.
Build and maintain relationships with customers, faculty, staff, administrators, vendors, and One Team Center staff to share information and improve market share.
Answer routine inquiries and handle escalated complaints.
Ensure the store is neat, clean, and orderly.
If overseeing a café or convenience store, ensure compliance with health and food safety regulations.
Perform other duties as assigned to support general store operations.