Retail Manager

AccorHotel•Municipality of Jasper, AB

16d•Onsite

About The Position

Embark Adventure Centre is an exciting new addition to Fairmont Jasper Park Lodge and a key part of the resort’s next chapter, designed to inspire exploration, create unforgettable experiences, and connect guests with the breathtaking beauty and adventure opportunities of Jasper National Park. As Retail Manager, you will have the unique opportunity to build and shape the retail experience from the ground up, leading a passionate team while creating a welcoming, engaging, and revenue-driven environment. Responsible for all aspects of retail operations, including merchandising, inventory management, team leadership, sales performance, and guest engagement, you will ensure that every touchpoint reflects the spirit of adventure, exceptional service, and luxury that define the Fairmont brand. The ideal candidate is a dynamic and results-oriented leader who thrives in a fast-paced environment, embraces innovation, and is excited to play a pivotal role in establishing Embark as a premier adventure and retail destination for resort guests and local visitors alike.

Requirements

Diploma or bachelor's degree in Business Administration, Retail Management, Hospitality Management, or a related field preferred
3–5 years of progressive retail leadership experience, preferably in hospitality, luxury retail, resort, or spa environments
Experience managing budgets, payroll, inventory, and merchandising
Demonstrated success in achieving sales targets and improving operational performance
Experience leading, coaching, and developing high-performing teams
Knowledge of retail trends, customer engagement strategies, and loss prevention best practices
Strong leadership and team-building abilities
Excellent customer service and communication skills
Proven sales and merchandising expertise.
Financial acumen, including budgeting and cost control
Inventory management and purchasing experience
Strong organizational and time management skills
Problem-solving and decision-making abilities
Ability to analyze sales data and identify business opportunities
Proficiency with retail point-of-sale (POS) systems and inventory management software
Proficient in Microsoft Office, particularly Excel and Outlook
Ability to work flexible hours, including evenings, weekends, and holidays

Nice To Haves

Experience in a luxury hotel, resort, spa, or destination retail environment
Familiarity with retail analytics and inventory management systems
Experience with vendor negotiations and product sourcing
Understanding of wellness, spa, or lifestyle retail products is an asset

Responsibilities

Consistently offer professional, friendly and engaging service
Follow departmental policies, procedures and service standards
Provide leadership, coaching, and guidance to Supervisor and Adventure Centre Associate staff
Work closely with the Embark Management team to ensure daily leadership coverage and operational excellence
Maintain a strong focus on the retail operation, guest experience, and overall Adventure Centre brand standards
Create and maintain product knowledge resources and retail reference materials to support daily sales and operational efficiency
Oversee point-of-sale systems and retail technology to ensure functionality, accuracy, and a seamless guest experience
Quickly identify and resolve any billing discrepancies, inventory variances, refunds, voids, discounts, or guest service concerns
Be directly accountable for retail inventory management, including receiving, merchandising, stock rotation, returns, and inventory controls
Work closely with vendors and suppliers on product sourcing, invoicing, purchase orders, and payments
Ensure adequate stock levels and proper functioning of all retail resources and equipment while managing retail expenses and departmental budgets
Ensure every guest experience exceeds expectations and professionally manage service recovery when concerns arise
Collaborate with hotel departments and operational leaders to ensure effective communication and alignment regarding guest activities, events, and business needs
Plan and facilitate monthly departmental meetings and regular team communication sessions
Assist with seasonal opening and closing preparations for the Adventure Centre and Retail operations, including merchandising, inventory setup, and operational readiness
Work with the Embark leadership team to develop retail displays, product assortments, and merchandising strategies that enhance revenue and the guest experience
Embrace the Fairmont brand promise and luxury in your role and in all your interactions
Foster an inclusive environment where every individual feels valued and respected
Other duties as assigned

Benefits

Complimentary upgrades
Extended stays
Discounted stays across Fairmont & Raffles properties
Special dining and wellness discounts
Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased at a subsidized rate)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Banff & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Jasper Park Lodge Golf Courses.