Retail Manager

Meow Wolf•California - Exhibition, CA

12d•$78,720 - $88,560•Onsite

About The Position

Meow Wolf opens portals of possibility. Come as you are! We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration. Our Vision is to be the world’s leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world. We share a strong commitment to Belonging through our values of: Collaborative Creativity: We believe the act of creating together amplifies possibilities. Provocative Playfulness: We celebrate the unexpected because it is the doorway to discovery. Outsiders Welcome: We are all outsiders at heart, and we create space for everyone to feel like they belong. Authentic Compassion: We are “kind punks” - supportive to each other and standing up for what we believe in. Audacious Courage: We have the courage to radically reinvent ourselves to push the boundaries of art. If this all sounds like YOU, read on…. Job Summary: The Retail Manager is responsible for the retail operations at Meow Wolf Los Angeles. Major duties include managing all retail staff and the on-site warehouse department, as well as department budget management and improvement to retail operations, policies, and procedures. Reporting to the General Manager, the Retail Manager ensures profitability of retail operations by effectively managing all business aspects of retail, such as: inventory, managing staffing, creating budgets, and setting goals.

Requirements

Minimum 5 years management experience in retail, exhibit, attraction, museum, or other public space/entertainment/operations environment
Proven work experience as a Retail Manager or similar role
Prior experience with visual merchandising
Hands-on experience with point-of-sale systems
Proven experience developing, managing and achieving budgets
Strong service skills and welcoming demeanor required
Ability to work a flexible schedule including weekdays, weekends, evenings, and holidays
Experience training staff and identifying training needs
Adult + Child + Infant CPR, AED, and First Aid certification preferred
Bilingual, especially but not limited to English and Spanish preferred
Excellent customer service, communication and organizational skills
Ability to lead and manage staff
Good judgment in difficult and complicated management situations
Ability to maintain an appropriate, dispassionate demeanor in emergencies, difficult customer interactions, and interactions with personnel
Ability to follow and enforce safety rules
Adaptable to changes in a fast-paced work environment

Nice To Haves

Adult + Child + Infant CPR, AED, and First Aid certification preferred
Bilingual, especially but not limited to English and Spanish preferred

Responsibilities

Hire and train staff to provide a memorable and uniquely Meow Wolf level of service to guests
Directly supervising retail leads, gift shop staff, and warehouse staff
Executing store inventories and cycle counts
Managing the retail department budget
Managing the retail on-site warehouse department
Carry out supervisory responsibilities in accordance with company policies and applicable laws
Initiate, encourage, and maintain internal and cross-departmental communication
Models and enforces proper cash management protocols by delivering POS training to staff and following company policies for cash handling and cash room compliance
Assures the store is properly stocked and visually merchandised as required
Directly support all site initiatives including, but not limited to, the role-playing element required of all staff members when interacting with guests
Fulfill all manager on duty duties, skills, and knowledge, including the ability to perform any role within the retail department
Work with the Scheduling Manager to ensure work centers are staffed efficiently and effectively
Providing feedback and reviews for all retail staff; maintaining high quality staff performance
Analyze customer feedback and suggest ways to improve product lines
Actively listen to and resolve complaints
Set and maintain high standards of organization and cleanliness throughout the gift shop
Respond to injuries and emergencies appropriately
Managing, reviewing, and signing off on payroll for all hourly employees
Making projections for hiring needs and completing hiring procedures
With Human Resources, recommending and developing retail staff training
Recommending, creating, and communicating policies and procedures
Maintaining knowledge of events, special programs and projects and communicating them to the staff
Tracking fluctuations in visitation numbers and adjusting staffing levels accordingly
Other duties as assigned