Retail Manager – Hardlines Firearms

Bass Pro Shops•Kalispell, MT

About The Position

The Retail Manager – Hardlines oversees the daily operations and sales of assigned Hardlines departments, including Hunting, Firearms, Archery, Fishing, Camping, and Marine. The role leads store business efforts to achieve customer experience, employee engagement, sales, and profitability goals while maintaining company standards and inspiring a customer-focused team with a passion for the outdoor industry. The manager maintains merchandise presentation and department readiness, coordinates seasonal and promotional setups, analyzes business performance, and oversees operational standards, scheduling, inventory, pricing, and loss prevention. The role also leads firearm compliance and safe-handling operations in accordance with ATF, state, local, and company requirements, partnering with the General Manager and Gun Vault Specialist Team. The position includes supervising, developing, and evaluating outfitters; coaching teams on product knowledge, service, merchandising, and procedures; resolving customer concerns; and managing daily store operations, including opening, closing, and serving as Manager on Floor. The manager regularly works on the sales floor and may perform store setup and merchandise-handling tasks.

Requirements

Minimum 3–5 years of retail management experience in Hunting, Firearms, Fishing, Camping, Marine, or multi-department Hardlines environments.
Strong leadership and team-building skills.
Strong understanding of retail operations and sales principles.
Excellent communication and interpersonal abilities.
Proven ability to drive sales and manage operational processes.
Proficiency in inventory control and visual merchandising standards.
Knowledge and end-user experience in Hunting, Archery, Fishing, Camping, Marine, and Firearms, and knowledge of ATF compliance regulations.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Physical ability to handle merchandise and perform store setup tasks as needed.

Responsibilities

Manage daily operations of assigned Hardlines departments: Hunting, Firearms, Archery, Fishing, Camping, and Marine.
Achieve sales and profitability goals while ensuring compliance with company policies and operational standards.
Maintain visual presentation, displays, end caps, drive aisles, planograms, and seasonal and promotional setups.
Manage monthly store-owned product end caps, including product selection, presentation, and sales performance.
Ensure departments are clean, organized, appropriately staffed, and compliant with Asset Protection guidelines for security sensors and displays.
Monitor and assist with monthly Operational Store Walks; analyze sales reports and develop action plans to improve results.
Oversee compliance with credit card requirements, safety standards, loss prevention measures, and company policies and procedures.
Ensure accurate outfitter scheduling and appropriate floor coverage; maintain a visible sales-floor presence to assist customers, coach outfitters, and monitor service standards.
Manage daily store operations, including opening, closing, and serving as Manager on Floor.
Lead firearm sales compliance with ATF, state, local, and company requirements, including applicable 4473, 3310, state, and internal firearm forms.
Manage firearm safe-handling, safety, operational, customer-experience, line-management, and queuing standards.
Ensure firearm operational tasks are completed promptly and in accordance with policies, procedures, and regulations; partner with the General Manager and Gun Vault Specialist Team to maintain compliance.
Certify team shadowing and reinforce compliance standards through ongoing coaching and mentoring on the sales floor.
Drive profitability by growing sales and managing payroll, shrink, and other controllable expenses.
Assess service levels, merchandise presentation, signage, in-stock and inventory levels, competition, local economic trends, and customer insights to drive business results.
Drive sales growth in core businesses by focusing on key seasons, events, and weekends; develop plans to correct financial-performance deficiencies and partner cross-functionally as needed.
Model and support world-class customer service; train outfitters on product knowledge, merchandising, presentation, operational processes, and customer engagement expectations.
Promote loyalty and in-store services, including CLUB Credit and Rewards, Customer Service Surveys, In-Store Pickup, Mobile Orders, and Gear Guard.
Implement strategies to increase conversion rates and average transaction value; ensure outfitter coverage reflects sales trends and customer needs.
Resolve customer concerns promptly and professionally; champion company initiatives that support in-store customer experience and online sales.
Follow inventory-management system guidelines, replenish products from the backroom, and maintain inventory locations and quantities for proper replenishment.
Ensure weekly cycle counts, out-of-stock scans, and display-integrity scans are completed; monitor inventory levels, accuracy, and assortment needs across Hardlines categories.
Execute price changes and ensure accurate ticketing, signage, promotional tags, sales events, and advertising sets.
Perform supervisory duties, including interviewing, hiring, training, assigning and directing work, evaluating performance, rewarding and disciplining outfitters, and resolving complaints and problems.
Drive individual and team performance toward sales, service, and operational goals through daily direction, coaching, feedback, performance monitoring, and corrective action.

Benefits

Discounts on retail merchandise, restaurants, resorts, and conservation attractions
Medical benefits
Dental insurance
Vision insurance
Health Savings Account
Flexible Spending Account
Voluntary benefits
401(k) retirement savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund