Retail Manager - Firearms
About The Position
The Retail Manager - Firearms supervises the store’s firearms department, ensuring compliance with ATF, state and federal laws, and company policies and procedures. The role oversees merchandise presentation, inventory control, pricing, sales enhancements, staffing, associate development, training and coaching, and the customer service experience. The manager supports world-class customer service, executes sales plans, and may open or close the store, with responsibility for building keys and alarm codes. As Manager on Duty, the role leads firearm compliance, safe handling, safety, operations, and customer experience standards. It ensures required firearm forms and operational tasks are completed according to policies and regulations, maintains corporate merchandising standards, and partners with the Gun Vault Specialist Team. The manager staffs and develops the department team, including interviewing and selection, training, performance appraisals, work schedules, coaching, motivation, and recommendations concerning merit or promotions. The role addresses customer and associate issues, assists with compliance investigations when necessary, and performs supervisory duties in accordance with company policies and applicable laws. It also helps customers make purchasing decisions and promotes programs such as CLUB Membership, customer feedback surveys, and In-Store Pick-up. This is a full-time role. The posting lists retail merchandise, restaurant, resort, and conservation-attraction discounts; medical, dental, and vision coverage; a Health Savings Account; a Flexible Spending Account; voluntary benefits; a 401(k) retirement savings plan; paid holidays, vacation, and sick time; and the Bass Pro Cares Fund. Applications are accepted on an ongoing basis.
Requirements
- High school diploma or equivalent.
- A minimum of 3–5 years of retail management experience.
- Experience must include firearms safe-handling practices and skill in identifying firearms and ammunition accurately, including their classification and mechanical operation.
- Ability to calculate figures and amounts such as discounts, commissions, and percentages.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret financial, legal, and technical information and read and analyze reports.
- Ability to write reports and business correspondence and present information effectively to managers, associates, customers, and the public.
- Ability to conduct meetings and group presentations.
- Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
- Strong interpersonal skills and ability to maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
- Demonstrated use of a team concept of management.
- Ability to exercise independent judgment, analyze problems, conduct needs assessments, adapt broad guidelines to achieve desired results, and make recommendations affecting policies, procedures, and practices.
Responsibilities
- Support a strong commitment to world-class customer service and ensure a pleasant, productive shopping experience.
- Execute sales plans to meet or exceed company financial plans.
- Open and close the store as needed and maintain responsibility for building keys and alarm codes.
- Take on Manager on Duty responsibilities.
- Lead firearm sales compliance standards, including required ATF, state, local, company, and internal forms and procedures.
- Lead firearm safe-handling, safety, operations, and customer experience standards, including line management and queuing.
- Maintain firearms merchandising according to Corporate Office standards.
- Ensure firearms operations tasks are completed promptly and in accordance with policies, procedures, and regulations.
- Partner with the Gun Vault Specialist Team to ensure compliance.
- Staff the department with service-oriented associates; participate in interviewing and selection; coordinate training; prepare or approve performance appraisals; recommend merit or promotional increases; prepare weekly work schedules; coach and motivate associates.
- Oversee firearms compliance coaching and assist with investigations when necessary.
- Resolve customer and associate issues.
- Perform supervisory duties, including hiring and training, planning and assigning work, directing and evaluating performance, rewarding and disciplining associates, and addressing complaints and problems.
- Assist customers with buying decisions by identifying and evaluating their needs and making product recommendations.
- Promote programs including CLUB Membership, customer feedback surveys, and In-Store Pick-up.
- Perform other duties as assigned.
Benefits
- Discounts on retail merchandise, restaurants, resorts, and conservation attractions
- Medical coverage
- Dental coverage
- Vision coverage
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401(k) retirement savings plan
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
