RETAIL MANAGER - Binghamton University - Binghamton, NY

Compass Group•Town of Vestal, NY

1d•$75,000 - $80,000•Onsite

About The Position

At over 300 college & universities around the country, Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are food-forward difference makers, bound together by a desire to feed hungry minds and prepare students for success. We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you. Job Summary Are you a people-first leader with a passion for great food, exceptional guest experiences, and building high-performing teams? Join Chartwells Higher Education as a Retail Food Manager supporting the vibrant Panera Bread location at Binghamton University. This is an exciting opportunity to oversee a nationally recognized brand while making a daily impact on the student experience at one of the nation's premier public universities. As the Retail Food Manager, you'll drive operational excellence, inspire a team of associates, and create a welcoming environment where students, faculty, and guests can enjoy fresh food, outstanding service, and a memorable dining experience.

Requirements

Passion for hospitality, foodservice, and creating exceptional guest experiences
Strong leadership skills with the ability to motivate and develop teams
Experience managing retail foodservice, café, coffee shop, bakery-café, or quick-service restaurant operations
Ability to thrive in a fast-paced, customer-focused environment

Nice To Haves

Bachelor's degree in Food Service Management, Hospitality Management, Business, or related field preferred
Associate degree plus three years of relevant management experience also considered
1-3+ years of foodservice retail management experience
Knowledge of food trends, merchandising, marketing, and customer engagement strategies
Experience with cash management and retail financial reporting
Understanding of food cost controls, inventory management, and labor management
P&L accountability and contract foodservice experience preferred
Strong coaching, supervisory, and team-building skills
Excellent written and verbal communication skills
Proficiency with Microsoft Office, email, internet applications, and point-of-sale systems

Responsibilities

Lead the day-to-day operations of a high-volume Panera Bread location on campus
Recruit, train, coach, and develop hourly associates to deliver exceptional guest service
Plan and execute special events, promotions, and retail initiatives that drive engagement and sales
Maintain cash controls, payroll records, and operational reporting with accuracy and accountability
Ensure compliance with company policies, food safety standards, and sanitation procedures
Train team members on customer service, cashiering, food presentation, portion control, and safety practices
Monitor product quality, cleanliness, and brand presentation standards
Foster strong relationships with university partners, guests, and team members
Support financial performance through effective labor management, food cost controls, and operational efficiencies
Complete all daily, weekly, and monthly reports while meeting established deadlines
Implement and maintain cash-handling procedures that safeguard company assets