Retail Manager

Four Seasons Hotels and Resorts•Brookside, DE

30d•Onsite

About The Position

Four Seasons Resort and Residences Dominican Republic at Tropicalia is seeking a Retail Manager to join their pre-opening team. This role reports to the Director of Spa and Wellness and is responsible for leading the resort’s retail operations. The Retail Manager will curate a distinctive product assortment, deliver personalized guest experiences, and drive sales and profitability while maintaining exceptional standards of presentation and service.

Requirements

College degree or equivalent professional experience in Retail Management, Merchandising, Business Administration, Hospitality or a related field.
Three to five years of progressive luxury retail, resort retail or boutique-management experience, including previous leadership responsibility.
Strong knowledge of retail operations, buying, merchandising, inventory management, point-of-sale systems, cashiering and financial controls.
Proven ability to achieve sales goals, develop a team and create personalized client relationships within a luxury environment.
Strong commercial judgment, organization, creativity and attention to detail.
Proficiency with Microsoft Office, computerized point-of-sale systems and retail inventory platforms.
Excellent written and verbal communication skills in English and Spanish.
Flexibility to work evenings, weekends and public holidays according to guest and resort needs.

Responsibilities

Participate in pre-opening activities, including defining retail workflows, supporting store setup, selecting operating equipment and establishing policies, procedures and service standards.
Curate a distinctive merchandise assortment aligned with the Tropicalia identity, Four Seasons standards and the preferences of resort guests and residents.
Identify and develop relationships with qualified local and international designers, artisans, brands and suppliers.
Highlight authentic Dominican products and craftsmanship through thoughtful storytelling, presentation and responsible sourcing.
Recruit, onboard, train, schedule, coach and develop the Retail team, creating a culture of genuine care, product knowledge and sales excellence.
Lead daily store operations, including opening and closing procedures, point-of-sale transactions, cashiering, inventory control and stockroom organization.
Maintain exceptional visual-merchandising standards, ensuring displays are fresh, organized, relevant and consistent with the resort’s luxury positioning.
Establish sales targets and monitor revenue, conversion, average transaction value, inventory turnover and other performance indicators.
Maintain accurate merchandise records, purchase orders, pricing, receiving documentation, transfers, markdowns and inventory adjustments.
Conduct regular physical inventories and cycle counts and investigate discrepancies, damage, shrinkage and slow-moving stock.
Manage product ordering and replenishment to maintain appropriate inventory levels while minimizing excess stock and missed sales opportunities.
Engage personally with guests and residents, providing knowledgeable recommendations and creating personalized shopping experiences.
Respond promptly and professionally to guest requests, product inquiries, returns and other service opportunities.
Partner with Purchasing, Finance, Spa, Rooms, Guest Experience, Marketing and other departments to support promotions, activations and resort experiences.
Monitor labor and operating expenses and prepare sales, inventory and performance reports while identifying opportunities to improve profitability.