Retail Manager

Hospital Housekeeping Systems•Statesville, NC

52d•$65,000

About The Position

We’re looking for a friendly, compassionate, leader to join our culinary team! Manage the day-to-day operations of a retail environment to create a profitable cafe where hard-working hospital staff and families of patients can take a break and enjoy a nice meal. Lead a goal-oriented retail food service department to create a team environment that is effective, productive, and rewarding.

Requirements

Minimum associate’s degree; bachelor’s degree preferred
5+ years of retail food experience in quick-serve restaurants, supermarket merchandising, or fine dining
3+ years of management
Experience with cash handling policies and procedures
Familiarity with various point of sales (POS)/register systems
Knowledge of hospital food service operations
Computer skills including word processing, spreadsheets, email, and ordering platforms
Must be willing to relocate for promotion opportunities
Interpersonal Skills: Ability to interact with individuals at all levels of the organization
Communication: Effective written, spoken, and non-verbal communication as well as presentation skills
Customer Service: Service-oriented mentality with a focus on exceeding expectations
Professionalism: Maintain a positive and professional demeanor
Proactivity: Self-motivated with the ability to effectively prioritize projects and needs
Team Player: Willingness to collaborate and provide support where needed to achieve outcomes
Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings
Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment

Nice To Haves

Proficiency in languages other than English, especially Spanish
Certified Dietary Manager (CDM), or willingness to obtain certification within 18 months

Responsibilities

Manage the cafe retail area to provide excellent customer service and support revenue growth
Provide leadership that supports a team environment that fosters morale, passion, quality, and respect
Develop and monitor evaluation processes for customer satisfaction
Demonstrate continuous ability to maintain and/or improve customer satisfaction through communication, integrity, and performance
Lead retail team member recruiting, training, development, scheduling, and assignments
Perform daily inspections and assessments and coach and counsel team members
Manage and monitor all department sales and costs