Retail Manager
About The Position
We are seeking a highly motivated Retail Manager to take full ownership of retail operations at our location. If you have a passion for serving others and thrive on accountability, join the Tailwind team! As Retail Manager, you will manage a team of retail employees, maintain stock levels, complete and fulfill orders, build strong vendor relationships, and control cost of goods sold (COGS) — all while delivering an amazing guest experience and a fun, inviting atmosphere for travelers. This is a hands-on leadership role: you will set the standard for service, hold your team accountable to store policies and procedures, and own the day-to-day operational and financial performance of the location. Tailwind encourages Veterans and Military family members to apply!
Requirements
- Proven experience managing, scheduling, and developing a retail team
- Experience ordering and working with multiple vendors, with strong vendor relationship management skills
- Demonstrated ability to control costs and manage COGS in a retail environment
- Proven experience in cash handling and customer service
- Strong communication and organizational skills to interact effectively with customers, vendors, and staff
- Basic math skills for handling transactions and providing change accurately
- Ability to work in a fast-paced environment while maintaining attention to detail
- Proficiency with POS and inventory management systems
- Must be able to pass background check to receive an airport badge
- Must be able to lift 25-30lbs
- Reliable transportation
- 2-3 years of retail management or supervisory experience
Responsibilities
- Fully manage and oversee a team of retail employees, including scheduling, coaching, performance management, and daily assignment of duties
- Train and develop retail associates and cashiers to ensure they are meeting performance goals and delivering exceptional guest service
- Foster a positive, collaborative work environment and lead by example
- Ensure compliance with company policies and procedures across the team
- Maintain stock levels for the location, anticipating demand and preventing stockouts or overstock
- Complete and fulfill all orders required for the location
- Responsible for monthly retail inventory, ensuring accuracy and identifying/resolving discrepancies
- Organize initial deliveries, unpacking of boxes, putting away merchandise, and organizing, scanning, pricing, and barcoding new items alongside Gift Shop staff; report missing delivery items ASAP to the General Manager
- Compile and report monthly inventory and cost data to support financial reporting
- Ensure exceptional customer service is always provided
- Process customer transactions accurately and efficiently using a cash register
- Process returns and exchanges following company policies
- Maintain knowledge of current sales and promotions; ensure pricing is accurate
- Maintain a clean, organized, and well-merchandised store environment
- Handle customer complaints or concerns in a professional manner
- Perform other duties as assigned
Benefits
- Paid training
- Employee discount
- Employee referral program
- 401k with company matching
- Health, Dental and Vision offered to Full-time employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
