Retail Manager

Killington Pico Ski Resort • Killington, VT

14h • Onsite

About The Position

The Retail Manager is responsible for the overall strategic direction, daily operations, and performance of Killington Sports. This leadership role focuses on maximizing sales growth, optimizing inventory management, and delivering an unparalleled, premium guest experience reflective of the Killington brand. In addition to managing the physical storefront, this role oversees customer service for the online retail store and handles the administration and tracking of purchase orders. The Retail Manager leads, inspires, and develops the store leadership team and front-line staff, ensuring high operational standards and a collaborative team culture. This position reports directly to the Senior Retail Manager and requires a flexible schedule, including weekends and holidays, to match resort operational peaks.

Requirements

• Bachelor's degree in Business, Retail Management, or a related field preferred; equivalent experience will also be considered.
• Minimum of 3–5 years of retail management experience, preferably in a high-volume retail, resort, outdoor recreation, or sporting goods environment.
• Experience with POS and inventory management systems required; experience with Square, Yellow Dog, or similar retail platforms preferred.
• Experience supporting e-commerce operations preferred.
• Strong proficiency with Microsoft Office Suite, including Outlook, Excel, and Teams.
• Ability to work a flexible schedule, including weekends, evenings, and holidays.
• Ability to stand and walk for extended periods and occasionally lift up to 50 pounds.
• Proven ability to lead, motivate, and develop teams in a fast-paced environment.
• Strong organizational and time-management skills with the ability to prioritize competing responsibilities.
• Experience managing inventory, purchase orders, receiving processes, and retail reporting.
• Ability to analyze sales and inventory data to support decision-making and improve business performance.
• Commitment to delivering exceptional guest experiences in both in-person and online environments.
• Effective problem-solving and conflict-resolution skills.
• Strong verbal and written communication skills.
• Ability to build positive working relationships with guests, employees, vendors, and resort leadership.
• Adaptability and willingness to support changing business needs throughout the year.
• Self-motivated with a strong attention to detail and commitment to operational excellence.

Nice To Haves

• experience with Square, Yellow Dog, or similar retail platforms preferred.
• Experience supporting e-commerce operations preferred.

Responsibilities

• Recruit, hire, onboard, train, coach, and develop supervisors and sales associates.
• Foster a positive team culture focused on accountability, collaboration, guest service, and professional development.
• Conduct performance evaluations and provide ongoing coaching and feedback.
• Lead employee training initiatives related to product knowledge, sales techniques, guest service standards, and operational procedures.
• Oversee inventory management, including purchase order administration, receiving processes, stock control, inventory reconciliation, and shrink prevention.
• Monitor inventory levels to ensure product availability and support sales goals.
• Manage labor budgets, employee scheduling, payroll administration, and daily operational workflows.
• Analyze sales trends, inventory reports, and guest feedback to identify opportunities to improve store performance and operational efficiency.
• Ensure compliance with company policies, procedures, and retail operating standards.
• Deliver exceptional guest service across both in-store and online retail channels.
• Oversee online retail customer service, including order support, returns, and issue resolution.
• Serve as the primary point of escalation for guest concerns and resolve issues in a professional and timely manner.
• Maintain visual merchandising standards that create an engaging shopping experience and support the Killington brand.
• Support and motivate staff to achieve sales goals and performance expectations.
• Provide leadership on the sales floor and support front-line operations during peak business periods.
• Utilize and support retail technology platforms, including Square POS, Yellow Dog Inventory Management, e-commerce systems, payroll and scheduling systems, and Microsoft Office applications.

Benefits

• Optional company subsidized medical, dental, vision, flexible spending account, health savings account, employer paid short term disability & long-term disability offerings
• 401(k) retirement plan (with company match up to 5%)
• Paid parental leave
• Paid time off, holiday and sick pay
• Free season pass for employee/dependents
• Privileges at several other resorts
• Several discount programs (i.e. food & beverage, retail/rental, friends & family tickets, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager