Retail Manager - Rose-Hulman Institute of Technology

Compass Group•Terre Haute, IN

9d•$52,000 - $58,000•Onsite

About The Position

Bon Appétit Management Company is seeking a passionate and service-driven Retail Manager to support café operations at Rose-Hulman Institute of Technology. This role is responsible for the daily management of a high-volume campus café, ensuring exceptional guest experiences, maintaining Bon Appétit standards, and leading a team focused on operational excellence. The Retail Manager will work closely with the General Manager, Catering Manager, and Culinary Team to deliver a welcoming dining environment, uphold food safety and sanitation standards, and ensure customer satisfaction across all service areas. This is an ideal opportunity for a hospitality professional who thrives in a fast-paced environment and enjoys developing teams, creating positive guest interactions, and driving operational consistency.

Requirements

Minimum of 3 years of front-of-house management experience in a café, restaurant, hospitality, retail dining, higher education, or related foodservice environment.
Proven ability to lead teams, establish service expectations, and deliver exceptional guest experiences.
Experience training, coaching, and developing hourly employees.
Strong understanding of food safety, sanitation, and health department regulations.
Experience managing cash handling, point-of-sale systems, and retail operations.
Excellent communication, organizational, and problem-solving skills.
Ability to work collaboratively with culinary, catering, and operational teams.
Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
Flexible schedule with the ability to support special events and operational needs as required.
ServSafe Certification or equivalent food safety certification.

Nice To Haves

Associate degree in Hospitality, Business, Culinary Arts, or a related field preferred.

Responsibilities

Oversee the daily operation of the campus café, ensuring efficient service, cleanliness, and adherence to standards.
Lead, coach, and supervise frontline team members, establishing clear expectations and fostering a culture of accountability and hospitality.
Train and develop staff on service standards, guest engagement, food safety, sanitation, and company policies and procedures.
Monitor guest satisfaction and proactively address concerns to ensure a positive dining experience.
Partner with the Catering Manager and Culinary Team to coordinate service execution, menu offerings, and special events.
Ensure compliance with all health department regulations, food safety guidelines, and company policies.
Conduct regular inspections of service areas to maintain cleanliness, organization, and operational readiness.
Assist with scheduling, payroll administration, cash handling procedures, and labor management.
Support hiring, onboarding, coaching, and performance management of hourly team members.
Complete required operational reports, inventories, and administrative documentation in a timely manner.
Maintain accurate cash controls and support financial performance objectives.
Assist with marketing initiatives, promotions, and campus engagement activities to enhance café participation.
Perform other duties as assigned to support the overall success of the dining program.