Retail Manager

Pyramid Global Hospitality•Captiva, FL

16d•Onsite

About The Position

South Seas Resort is seeking an experienced and results-driven Retail Manager to lead the daily operations of Provisions & Spirits, ensuring an exceptional shopping experience while maximizing sales, operational efficiency, and team performance. This position is responsible for all aspects of retail operations including team leadership, merchandising, inventory management, purchasing, financial performance, and guest service. In addition to traditional retail responsibilities, this role oversees the food and beverage retail component within Provisions & Spirits, including ordering food products, managing inventory for the deli and convenience offerings, and ensuring food safety compliance. The Retail Manager partners closely with Culinary and Food & Beverage leadership to maintain product quality, cost controls, and operational excellence. The ideal candidate possesses a strong background in retail management with experience overseeing food retail, grab-and-go operations, or grocery/convenience concepts, along with a passion for hospitality and creating memorable guest experiences.

Requirements

Minimum of 3-5 years of progressive retail management experience.
Experience with food retail, grocery, convenience stores, specialty food markets, or resort retail required.
Experience ordering food products and managing food inventory strongly preferred.
Knowledge of inventory management systems and purchasing processes.
Experience supervising and developing high-performing teams.
Strong understanding of merchandising and retail sales strategies.
Proficiency with POS systems, Microsoft Office, and inventory software.
Strong analytical, organizational, and communication skills.
Ability to work evenings, weekends, holidays, and flexible schedules as business demands require.
Ability to stand and walk for extended periods.
Frequently lift and carry up to 50 pounds.
Bend, reach, climb ladders, and stock merchandise.
Work in refrigerated storage areas as needed.
Operate retail equipment and point-of-sale systems.
Work in both indoor and outdoor retail environments.

Nice To Haves

Previous experience managing multiple retail locations preferred.
Resort, hotel, or hospitality retail experience.
Experience managing grab-and-go or deli operations.
Food Manager Certification (or ability to obtain).
Knowledge of food safety regulations and sanitation standards.
Experience with retail inventory forecasting and vendor management.

Responsibilities

Lead, coach, and develop Retail Supervisor and Retail Associates across multiple retail locations.
Recruit, interview, hire, onboard, train, and evaluate retail team members.
Create employee schedules that support business demands while managing labor costs.
Foster a culture of accountability, teamwork, professionalism, and exceptional guest service.
Conduct regular coaching conversations and performance evaluations.
Ensure compliance with all company policies, safety standards, and operational procedures.
Oversee daily operations of Provisions & Spirits.
Ensure stores are fully stocked, clean, organized, and visually appealing.
Drive sales through merchandising, promotional displays, seasonal offerings, and product placement.
Monitor guest satisfaction and resolve service concerns promptly and professionally.
Ensure all cash handling procedures and retail transactions are completed accurately.
Maintain high operational standards throughout all retail locations.
Manage inventory levels across both retail outlets to maximize sales while minimizing excess inventory.
Order retail merchandise, convenience products, beverages, souvenirs, apparel, and resort merchandise.
Oversee food purchasing for Provisions & Spirits including deli ingredients, grab-and-go products, beverages, snacks, and convenience items.
Maintain appropriate inventory levels through forecasting and sales analysis.
Conduct regular physical inventories and cycle counts.
Investigate inventory variances and implement corrective actions.
Build strong relationships with vendors while negotiating pricing and product availability.
Oversee the daily operation of the Provisions & Spirits deli and prepared food offerings.
Ensure fresh food products meet quality and presentation standard
Maintain food cost controls through proper ordering, portioning, and waste reduction.
Maintain compliance with all health department regulations, sanitation standards, and food safety requirements.
Partner with Culinary and Food & Beverage leadership on menu offerings and product selection.
Monitor expiration dates and ensure proper product rotation using FIFO methods.
Manage retail sales performance and profitability.
Monitor labor costs, food costs, inventory costs, and operating expenses.
Analyze retail sales trends and adjust purchasing and merchandising strategies accordingly.
Develop strategies to increase retail revenue and guest spending.
Review daily sales reports and key performance metrics.
Assist in preparing annual budgets and financial forecasts.
Develop attractive product displays that drive guest engagement and sales.
Maintain brand standards throughout all retail locations.
Introduce seasonal merchandise and promotional products.
Ensure pricing is accurate and consistent.
Maintain appealing storefronts and merchandising displays.
Deliver exceptional guest service that reflects South Seas' hospitality standards.
Create an inviting retail environment that enhances the overall resort experience.
Resolve guest concerns quickly and professionally.
Identify opportunities to improve the shopping and dining experience.