Retail Manager - Operations

Bass Pro Shops•Katy, TX

13d•Onsite

About The Position

The Retail Manager supervises one or more of the Sales Departments within the store to include the merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development and customer service activities. This role involves supporting a strong commitment to world-class customer service, meeting financial plans, executing sales plans, opening and closing the store, and obtaining "Manager on Duty" responsibilities. The manager is responsible for maintaining planograms, staffing departments with service-oriented associates, participating in interviewing and selection, coordinating training, preparing performance appraisals, recommending salary increases, preparing work schedules, and coaching associates. Additionally, the role involves resolving customer and associate issues, carrying out supervisory responsibilities in accordance with company policies, and providing a legendary customer experience by assisting customers with buying decisions, identifying needs, making product recommendations, and promoting company programs.

Requirements

Minimum of 3-5 years in Retail Management, with responsibility for one or more Sales Departments.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a variety of other financial, legal, and technical information.
Ability to read and analyze certain reports.
Ability to write reports and business correspondence.
Ability to effectively present information and respond to questions from Managers, associates, customers, and the public.
Ability to conduct meetings and presentations to groups.
Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems.
Demonstrated strong interpersonal skills.
Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff.
Demonstrated use of Team concept of Management.

Responsibilities

Supervises one or more Sales Departments, including merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development, and customer service.
Supports world-class customer service and ensures a pleasant and productive shopping experience.
Meets or exceeds all financial plans set by the Company.
Executes all Sales plans as directed by the Company.
Opens and Closes the Store.
Obtains “Manager on Duty” responsibilities.
Maintains planograms as set by the Corporate Office.
Staffs Departments with “service” oriented associates.
Participates in interviewing and selection.
Coordinates training.
Prepares / approves performance appraisals.
Recommends merit / promotional increases.
Prepares weekly work schedules.
Coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment.
Resolves customer and associate issues.
Carries out Supervisory responsibilities in accordance with the Company’s policies and applicable laws.
Provides a legendary experience for every customer, every time by assisting customers in making buying decisions.
Identifies and evaluates customers' needs.
Makes product recommendations based off of customer needs analysis.
Promotes programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up.