Retail Manager 3
Sodexo Careers•Oneonta, NY
•Onsite
About The Position
Sodexo Campus Dining is seeking a Retail Manager 3 to join their team at SUNY Oneonta. This role will lead daily retail dining operations, focusing on customer experience, financial performance, and client satisfaction within a high-volume dining program that includes residential dining, retail venues, catering, and a bakery. The manager will supervise frontline teams, including unionized staff and students, and ensure adherence to Sodexo standards and regulatory requirements.
Requirements
- Experience in retail dining, food service, or hospitality management—preferably in a high-volume or campus environment
- Strong leadership skills with experience managing diverse teams, including unionized employees
- A passion for delivering exceptional customer service and enhancing the student dining experience
- Solid understanding of food safety standards, compliance, and operational best practices
- Financial acumen with experience managing budgets, labor, and food costs
- Excellent communication skills and the ability to build strong client and team relationships
- A hands-on, collaborative leadership style with a focus on team development and engagement
- Associate's Degree or equivalent experience
- 2 years of management experience
- 1 year of work experience in concessions, retail sales, or store operations
Responsibilities
- Lead and oversee daily operations across multiple retail dining locations, ensuring quality, consistency, and efficiency
- Supervise and develop frontline teams, including unionized staff and student employees
- Drive an exceptional customer experience through innovation, engagement, and service excellence
- Manage food production processes including menu execution, ordering, inventory, and food safety compliance
- Ensure adherence to all Sodexo standards, branded concepts, and regulatory requirements (HACCP, safety, quality assurance, EcoSure)
- Support financial performance through cost controls, labor management, and operational efficiencies
- Collaborate with campus partners and clients to enhance dining programs and maintain strong relationships
- Implement continuous improvement initiatives and communicate operational goals to the team
Benefits
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
