Retail Manager 2-Food

Sodexo Careers•New York, NY

9d•Onsite

About The Position

Sodexo is seeking a Retail Manager 2 – Food to join their team at NYC Health + Hospitals/Bellevue in New York City. This role will support Bellevue's new retail dining concept, EAT Café, a modern café designed to serve hospital employees, visitors, and the surrounding community. The Retail Manager 2 will report directly to the General Manager and oversee a team of approximately 20 union frontline employees while supporting all aspects of daily retail operations. This is an ideal role for a hands-on retail leader who thrives in a fast-paced environment and is passionate about customer service, employee engagement, and operational excellence.

Requirements

Prior retail food service management experience required
Minimum Management Experience - 1 year
Minimum Education Requirement - High School Diploma or GED or Equivalent

Nice To Haves

Healthcare retail food service experience strongly preferred
Experience leading frontline teams in high-volume environments
Union leadership experience preferred
Strong customer service and employee engagement skills
Experience with scheduling, labor management, inventory control, and financial accountability
Ability to thrive in a fast-paced healthcare environment

Responsibilities

Oversee daily retail food service operations for EAT Café
Lead, coach, train, and develop approximately 20 union frontline employees
Ensure exceptional customer service and a welcoming guest experience
Manage scheduling, labor, inventory, and operational performance
Monitor food quality, merchandising, and presentation standards
Maintain compliance with Sodexo standards, HACCP guidelines, food safety regulations, and sanitation requirements
Partner with culinary, operations, and hospital leadership to drive continuous improvement
Promote a culture of accountability, teamwork, and service excellence