Retail Manager 2-Food
About The Position
Lead Retail Operations at One of Connecticut's Largest Healthcare Facilities Sodexo is seeking a Retail Manager 2-Food to join our team at Yale New Haven Hospital – York Street Campus in New Haven, Connecticut . Yale New Haven Hospital is a nationally recognized, non-profit, 1,500-bed academic medical center serving one of the most diverse patient populations in the region. This is an exciting opportunity for a hands-on retail food service leader who thrives in a fast-paced environment and is passionate about customer service, team development, and operational excellence. The Retail Manager 2-Food will support operations within the East Pavilion Café, one of six retail dining locations on campus. Serving patients, visitors, and hospital staff seven days a week, the café features multiple food concepts including a salad bar, Tex-Mex station, global cuisine, pizza, deli offerings, and comfort food selections. If you're a passionate retail food service leader ready to make an impact within a world-class healthcare organization, we encourage you to apply today.
Requirements
- Prior retail food service management experience in a healthcare setting required
- Experience leading frontline teams in high-volume food service environments
- Strong customer service and employee engagement skills
- Knowledge of food safety, sanitation, and HACCP standards
- Experience with scheduling, labor management, inventory control, and retail financial performance
- Strong communication, organizational, and leadership skills
- Ability to thrive in a fast-paced healthcare environment
- Minimum Education Requirement - High School Diploma or GED or Equivalent
- Minimum Management Experience - 1 year
Responsibilities
- Oversee daily retail food service operations within the East Pavilion Café
- Lead, coach, train, and develop a team of approximately 20 frontline employees
- Ensure exceptional customer service for patients, visitors, and hospital staff
- Monitor food quality, presentation, merchandising, and retail standards
- Support scheduling, labor management, and operational efficiency initiatives
- Maintain compliance with Sodexo standards, HACCP guidelines, food safety regulations, and sanitation requirements
- Manage inventory, ordering, cash handling, and financial controls
- Partner with culinary, operations, and hospital leadership teams to drive continuous improvement
- Promote a culture of accountability, teamwork, and service excellence
Benefits
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
