Retatil Loss Prevention Associate II

TJX•Towson, MD

2d•Onsite

About The Position

The Retail Loss Prevention Associate II supports the District Loss Prevention Manager and Store Management by carrying out core loss-prevention responsibilities. The role focuses on serving as a visible deterrent to potential loss or dishonesty while wearing a company-issued body-worn camera. The associate helps maintain a positive customer shopping experience and builds strong partnerships with store teams and loss prevention. They use sound judgment to protect their own safety, the safety of others, and the Company brand, while adhering to company policies, culture, and values. The associate maintains a professional presence at the front of the store or in a department, greets customers courteously, and directs requests for assistance to store management or customer service using a company-issued radio. They observe and report suspicious behavior and critical incidents, complete a closing safety sweep with a member of management, and document required incidents in AIIM Case Management. The position also requires reviewing the Store Emergency Response Guide, wearing the complete company-approved uniform, and performing other assigned duties.

Requirements

Strong verbal and written communication skills.
Sound decision-making skills.
Ability to take initiative and perform well independently.
Ability to prioritize and organize workload and manage time effectively.
Ability to stand for long periods of time.
0–2 years of retail or security experience.

Responsibilities

Support the District Loss Prevention Manager and Store Management in carrying out core loss-prevention responsibilities.
Act as a visible deterrent to potential loss or dishonesty while wearing a body-worn camera.
Support a positive customer shopping experience and maintain strong partnerships with store teams and loss prevention.
Use sound judgment to help ensure personal safety, the safety of others, and protection of the Company brand.
Maintain a proper and professional presence in the designated area at the front of the store or in a department.
Greet customers appropriately and demonstrate courtesy and respect.
Refer customer requests for assistance to store management or customer service via a company-issued radio.
Observe and report suspicious behavior or critical incidents to loss prevention or store management.
Perform a closing safety sweep of the store with a member of management.
Review and understand the Store Emergency Response Guide.
Wear the complete company-approved uniform, including a body-worn camera.
Adhere to company policies and support company culture and values.
Document required incidents in AIIM Case Management.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation assistance
Bereavement benefit
401(k) associate contributions
Child care discounts
Cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match for associates who meet service or hours requirements
Medical insurance for associates who meet service or hours requirements
Dental insurance for associates who meet service or hours requirements
Vision insurance for associates who meet service or hours requirements
Health savings account (HSA) for associates who meet service or hours requirements
Health care flexible spending account (FSA) for associates who meet service or hours requirements
Life insurance for associates who meet service or hours requirements
Short- and long-term disability coverage for associates who meet service or hours requirements
Paid parental leave for associates who meet service or hours requirements
Paid holidays, vacation, and sick time for associates who meet service or hours requirements
Auto and home insurance discounts
Scholarship program
Adoption assistance
Competitive salary and benefits package