Retail Loan Collections Manager

Alerus • New Brighton, MN

7d • $80,000 - $110,000 • Onsite

About The Position

The Retail Loan Collections (RLC) Manager is responsible for overseeing the collection and control of consumer, mortgage & indirect loan accounts that are delinquent, charged off, or experiencing other repayment challenges. Responsibilities include planning, directing, and controlling the retail loan and assigned small business collections function; ensuring that established collection policies, procedures, and legal requirements are followed; and periodically evaluating and modifying policies and procedures as needed. The RLC Manager will also be responsible for providing direction and leadership to department personnel and managing the day-to-day operations, including monitoring collector performance and reporting work activities to the Special Credit Services Manager to achieve operational requirements.

Requirements

• 5-7 years of experience in bank collection practices and procedures required.
• Must have prior experience with foreclosures.
• Excellent written and verbal communication skills.
• Excellent leadership and team building skills with the ability to train and effectively motivate others.

Nice To Haves

• 2+ years of supervisory experience preferred.

Responsibilities

• Managing the timely collections and follow up of delinquent and charged off consumer loans.
• Managing an assigned portfolio of small business loans directly or delegating appropriate individuals to assist in the collection of assigned loans.
• Developing and implementing collection strategies, assigning accounts for collection both internally and externally, monitoring day to day account workflow, and monitoring collector performance.
• Maintaining a proficient knowledge of applicable banking rules and regulations as well as bankruptcy, foreclosure, and collection law.
• Engaging real estate brokers, auctioneers and other third parties to liquidate foreclosed and repossessed assets as necessary.
• Overseeing the management of daily overdrafts on retail and assigned small business accounts.
• Implementing and maintaining all electronic retail loan and DDA collection systems with appropriate training for all personnel.
• Ensuring that policies and procedures are appropriate and updated when necessary.

Benefits

• Competitive compensation including base salary, bonus and/or incentive opportunities.
• Comprehensive benefits package providing a wide range of health and well-being benefits, including medical, dental, vision, life and long-term disability insurance; and 401(k) and ESOP for retirement savings.
• Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave.
• Learning and development resources for personal and professional career development, and advancement opportunities.
• Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services.
• Support for the communities we live in through paid volunteer time and a company donation match opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 251-500 employees