Retail Lending Quality Control Specialist

Norway Savings Bank Opportunties•Norway, ME

1d•Onsite

About The Position

Norway Savings Bank is seeking a Retail Lending Quality Control Specialist to join their Loan Operations team at their main office in Norway, ME. This role is crucial for supporting the accuracy, quality, and compliance of residential and consumer lending processes. The specialist will conduct pre- and post-closing quality control reviews to ensure loan documentation is accurate and complete throughout the lending lifecycle. Responsibilities include reviewing and approving appraisals and title commitments, verifying final opinions and required riders, and supporting Loan Operations with FDICIA testing, reporting, and compliance efforts.

Requirements

High School Diploma or equivalent
Two years loan servicing, mortgage lending, loan closing or loan processing experience preferred.
Solid understanding of financial institution products and services.
Familiarity of back-office systems.
Working knowledge of Microsoft Office Suite, with advanced experience in word processing and spreadsheet applications.
Outstanding organizational skills.
Strong attention to detail with exceptional analytical and problem-solving abilities.
Adept at prioritizing and organizing work flows with consistently good attention to detail.
Excellent written communication skills, including superb letter and report writing abilities.
Consistently good oral communication skills when conversing with customers.
Well-founded listening abilities and skills.
Ability to work independently while remaining self-motivated.
Positive and collaborative attitude as part of a dynamic team.

Responsibilities

Remains informed of current underwriting practices and changes to guidelines.
Works with appraisal management companies and title attorneys to fix errors.
Submits loans to Freddie Mac through UCDP website.
Updates rate locks after an appraisal has been approved.
Alerts the underwriter of record of any appraisal issues and low values.
Reviews title commitments for accuracy.
Reviews final title opinions to ensure they are correct and contain the appropriate riders.
Monitors and completes all Loan Operation FDICIA controls as necessary.
Completes independent quality control testing of FRB and FHLBB data for pledge loans to ensure data integrity.
Performs regulatory quality controls on all flood related documents.
Performs quarterly compliance testing, per regulation, with supporting documentation and reporting, i.e., FPR, Flood, RESPA, CFPB, etc.
Assists with researching and addressing results and/or findings of various loan compliance audits and examinations.
Recommends and or delivers trainings to support FDICIA understanding for business line personnel and ensures satisfactory/timely completion.
Acts as a liaison for implementation for new or changing servicing regulatory changes.
Collaborates with compliance team to provide compliance-related support and expertise to servicing and FDICIA specific projects and initiatives.
Works with Quality Control Team Lead to ensure the Loan Operations servicing team is following laws, regulations and rules governing operations.

Benefits

120 hours of paid time off per year, increasing with longevity
48 hours of paid sick time per year
11 paid holidays
Top tier full insurance benefits
401K with exceptional employer matching and contributions
Tuition reimbursement
Employer HSA contributions
Comprehensive Wellness Program with access to complimentary Heath Coaches, on-site fitness rooms, and monetary incentives for reaching your wellness goals
Valued work-life balance
A hands-on team that is committed to the growth and success of our employees