Retail Lead

Goodwill Industries of New Mexico•Roswell, NM

1d•Onsite

About The Position

Goodwill Industries of New Mexico (GINM) is seeking an enthusiastic, career-minded Retail Lead to assist customers and support the organization's mission of providing skills training, job placement, and social services. GINM is a second-chance employer offering advancement opportunities and is committed to employee success with competitive pay, benefits, work-life balance, and the chance to make a difference. This role involves customer service, training employees, assisting management with planning and directing work, cash accountability, and securing company assets.

Requirements

Knowledge of organizational practices, policies, and procedures and compliance with same.
Knowledge of and compliance with all safety policies and procedures.
Ability to read, write, and understand English.
Knowledge of retail operations and customer service standards.
Knowledge of basic math, accounting, and cash management.
Ability to communicate effectively both verbally and in writing.
Ability to work extended hours and various work schedules.
Ability to handle multiple tasks and meet deadlines.
Ability to carry out instructions furnished in verbal or written format.
Ability to work independently with minimal supervision.
Ability to maintain confidentiality.
Ability to demonstrate excellence and continually seek improvement.
Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities.
Pass a criminal background check and drug test.
High School Diploma/GED.
Two years retail work experience or equivalent combination of education and experience.

Responsibilities

Adherence to attendance and punctuality policies.
Exhibit excellent customer service skills.
Answer and resolve customer complaints and inquiries.
Close store, reconcile cash with daily sales reports, and secure store/facility in the absence of management.
Supervise the sales floor, processing area, and donation center to ensure accountability.
Perform work of retail associates.
Maintain confidentiality of privileged information.
Assist in training, supervising, and mentoring retail associates.
Stock and maintain merchandise on the sales floor.
Promote sales by setting up displays and arranging merchandise.
Receive cash, credit card payments, etc., for goods; issue change and receipts.
Open store and prepare it for business in the absence of management.
Prepare and maintain records of store operations, including daily sales reports, cash deposits, and opening/closing reports.
Communicate and document progress, concerns, and problems to management.
Attend and participate in regularly scheduled staff meetings.
Observe customer behavior and report suspicious behavior.
Operate material handling equipment.
Supervise employees in conjunction with management, carrying out responsibilities including training, planning, assigning work, cash accountability, and securing assets.