Retail Lead
Mint Cannabis•Buckeye, AZ
•$42,000 - $48,000•Onsite
About The Position
Mint Cannabis is looking for a Retail Lead to take charge of daily retail operations with their boots on the ground. This role involves supporting daily dispensary operations, delivering exceptional customer service, training and motivating Budtenders, ensuring product displays are neat and stocked, addressing customer concerns, operating POS systems, upholding regulations, and acting as a communication bridge between management and team members.
Requirements
- 1+ year of experience in cannabis, retail, or customer service
- Ability to lift up to 50 lbs and stand for 3+ hours at a time
- Dependable, punctual, and able to adapt to flexible scheduling — weekends and holidays included
- Reliable transportation and valid ID
- Must be at least 21 years of age
- Must be eligible to obtain and maintain a Facility Agent Card in accordance with state law
- Ability to pass a background check and fingerprint clearance
- High school diploma
Nice To Haves
- 1+ year of leadership experience preferred
- Strong communication and conflict resolution skills
- Passion for cannabis and knowledge of local product offerings and brands
Responsibilities
- Support daily dispensary operations including opening/closing procedures, floor flow, inventory checks, and compliance.
- Deliver exceptional customer service — greet patients, answer questions, verify allotments, and guide them through product selection.
- Train, coach, and motivate Budtenders to maintain high standards in service, sales, and cannabis education.
- Ensure all displays are neat, properly labeled, and fully stocked with fresh, compliant product.
- Address customer concerns professionally and de-escalate issues to create a positive guest experience.
- Operate POS systems accurately and assist with cash handling and reconciliation.
- Uphold all cannabis regulations, company SOPs, and safety standards.
- Act as a communication bridge between store management and team members to support a positive, compliant, and high-performing environment.
Benefits
- Health, dental, and vision benefits (for eligible roles)
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
