Retail Lead

Six Flags Entertainment Corporation•San Antonio, TX

1d•Onsite

About The Position

Retail Leads play an essential role in supporting the daily operation of our retail locations. This is a working leadership position responsible for guiding team members, delivering exceptional guest service, and maintaining high operational standards. Retail Leads are expected to lead with integrity, demonstrate strong communication skills, and represent the values of Six Flags Fiesta Texas through their professionalism and example.

Requirements

Strong guest service, communication, and interpersonal skills
Ability to lead peers in a fast-paced retail environment
Basic understanding of point-of-sale systems and cash-handling procedures
Ability to multitask while maintaining store standards
Ability to stand for extended periods and lift merchandise as needed
Availability to work weekends, evenings, and holidays

Responsibilities

Support daily retail operations within an assigned store or merchandise location
Provide assistance with sales, guest engagement, and merchandise presentation
Maintain cleanliness, product organization, and visual merchandising standards
Assist with point-of-sale transactions and guest inquiries
Ensure adherence to all safety procedures, retail policies, and cash-handling guidelines
Serve as the first level of escalation for guest questions and concerns
Support restocking, inventory rotation, and product replenishment
Lead with integrity, respect, and professionalism in all interactions
Serve as a role model by demonstrating excellent guest service and work habits
Assign tasks and responsibilities to retail team members
Oversee employee breaks and ensure proper shift coverage
Provide on-the-job training, coaching, and support for new and existing team members
Maintain an inclusive, positive team environment and encourage open communication
Offer constructive feedback and recognize team members for their contributions
Help team members understand how their role impacts the overall guest experience
Take ownership of responsibilities and ensure completion of assigned duties
Support the ongoing development of the team and cultivate a high-performing environment
Performs additional duties as assigned to support the park’s overall success.