OluKai Retail Lead- Irvine Spectrum

Archipelago Companies • Irvine, CA

1d • Onsite

About The Position

As the OluKai Retail Lead, or Huaka’i which means to lead, your kuleana (responsibility) is to welcome customers into the store and deliver a remarkable brand experience. We are seeking responsible, outgoing, culturally minded team members to be the first point of contact for guests of the OluKai store. You are genuine, service-oriented, with a passion for premium products as well as the ever-evolving retail industry.

Requirements

• Ability to consistently hit goals and plans set forth by company and/or management.
• Minimum of 1 year of retail or customer service experience, preferably in a leadership or key holder role.
• Must be available for at least three (4-8hrs) shifts a week.
• Strong interpersonal and communications skills both verbal and written.
• An independent work ethic, excellent time management skills and organizational abilities.
• Positive attitude and high integrity.
• Must be able to lift, carry or otherwise move objects weighing up to 30lbs.

Nice To Haves

• Leadership capabilities to uphold and enforce company policies, procedures, and corporate directives.
• Confidence to be the Manager on Duty when needed.
• Basic coaching to Retail Associates as needed.
• Storyteller mindset, sharing the details of our unique brand partnerships as well as the details of our products design inspirations and reason for being.
• Expertise on OluKai’s product lines, a champion for quality and authenticity, stay current on fashion trends, understand the customer needs, and creatively communicate selections that meet their needs.

Responsibilities

• Welcome customers into the store and deliver a remarkable brand experience.
• Be the first point of contact for guests of the OluKai store.
• Uphold and enforce company policies, procedures, and corporate directives.
• Open and close the store to standard and for store keys and security measures.
• Act as the Manager on Duty when needed.
• Provide basic coaching to Retail Associates as needed.
• Engage with new customers and build immediate and lasting rapport.
• Share the details of our unique brand partnerships as well as the details of our products design inspirations and reason for being.
• Stay current on fashion trends, understand customer needs, and creatively communicate selections that meet their needs.
• Independently problem customer issues while maintaining a spirit of Aloha, even in high stress situations.
• Uphold visual standards and store cleanliness.
• Assist with back of house duties including receiving, processing product and re-stock.
• Utilize POS best practices for a seamless consumer experience.
• Be a brand ambassador for OluKai.
• Participate in local events and giveback programs.

Benefits

• Employee Discount to all Archipelago brands (OluKai, Roark, Melin)
• Comped yearly product from all Archipelago brands
• Medical, Dental, and Vision Insurance
• Company paid Life Insurance
• Bonus Program Eligibility
• 401k with employer match in accordance with plan guidelines
• Paid Time Off accrued annually

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed