Retail Lead

LEGOLAND Discovery Centre•Columbus, OH

3d•$16•Onsite

About The Position

In this exciting leadership role, you will lead from the Retail floor, providing example-based, shoulder-to-shoulder leadership. You will deliver outstanding guest care aligned with Guest Obsession standards, motivate, coach, and develop team members to reach their full potential. You will deliver engaging daily team briefings and maintain clear communication, support daily operations and ensure all positions are effectively covered. You will uphold the highest retail standards of safety, presentation, and guest service, empower the team to confidently handle service recovery moments, and monitor Retail guest-facing areas to help enhance the overall experience. You will provide feedback to drive performance and maximize sales opportunities, assist with training and performance support, and support Duty Manager shifts overseeing attraction-wide operations. You will also encourage new ideas and innovation to improve the business. This is what we do every day. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO® fans of all ages, all around the world. Just imagine being part of this – playing with ideas, creating magical experiences, and learning while growing and building your dream career.

Requirements

LEGO product knowledge
High school diploma or GED
At least one year of experience in a high-volume Retail environment
Strong leadership and communication skills
A calm, confident approach in a busy, high-energy setting
Excellent guest service and problem-solving abilities
Sales awareness and attention to detail
Comfort working with POS or computerized systems
The ability to multitask and stay organized
A positive attitude and passion for creating amazing guest moments

Responsibilities

Lead from the Retail floor, providing example-based, shoulder-to-shoulder leadership
Deliver outstanding guest care aligned with Guest Obsession standards
Motivate, coach, and develop team members to reach their full potential
Deliver engaging daily team briefings and maintain clear communication
Support daily operations and ensure all positions are effectively covered
Uphold the highest retail standards of safety, presentation, and guest service
Empower the team to confidently handle service recovery moments
Monitor Retail guest-facing areas and help enhance the overall experience
Provide feedback to drive performance and maximize sales opportunities
Assist with training and performance support
Support Duty Manager shifts overseeing attraction-wide operations
Encourage new ideas and innovation to improve the business