Retail Lead

Mt. Baker Ski Area, Inc.•Glacier, WA

26d•Onsite

About The Position

The Retail Lead helps support the daily operation of retail spaces by coordinating workflow, assisting with staff direction, and helping create a welcoming, organized, and guest-focused shopping experience. This position works alongside the team in active operational duties including cashiering, merchandising, stocking, product organization, and customer service while helping maintain efficient operations and a positive retail environment. Successful employees in this role are dependable, adaptable, detail-oriented, and comfortable engaging with a wide variety of guests in a fast-paced and community-oriented environment. This position helps support communication, training, operational consistency, and day-to-day problem solving while assisting team members with guest interactions, product knowledge, and operational needs throughout the day. Employees in this role are expected to lead by example through professionalism, teamwork, communication, and a positive attitude while supporting a fun and welcoming retail atmosphere.

Requirements

Willingness to learn
Must be 18 years of age or older
Successful completion of Mt. Baker Mountain Shop retail training by an authorized Mt. Baker Ski Area trainer
General familiarity with outdoor sports equipment and soft goods or demonstrate the ability to acquire a greater understanding of offerings available in the Mt. Baker Mountain Shop
Strong communication and interpersonal skills to facilitate a positive working environment for customers and other staff members of Mt. Baker Ski Area
Willingness to learn and improve upon skills associated with successful daily operating procedures
Strong communication and interpersonal skills, including timely responses to managers and employees, and communication of personal needs.
Ability to multi-task in a busy environment.
Ability to communicate tasks and system adjustments efficiently and positively to a team.
Ability to follow verbal and written instructions.
Annual training provided by Mt. Baker Ski Area must be completed as a condition of position employment.
Wage and Hour Training
Anti-Harassment Reporting Training
Department Trainings as assigned
In Person Attendance to Leadership Training prior to season start.
Must be able to successfully pass a motor vehicle record (MVR) check in accordance with company driving standards.

Nice To Haves

Don’t meet every single requirement? That’s okay. At Mt. Baker Ski Area, we value a wide range of experience and perspectives. If you’re excited about this role and believe you could contribute to the team, we encourage you to apply — even if your background doesn’t line up perfectly with every qualification listed.

Responsibilities

Completing sales training and the appropriate paperwork
Reading and being familiar with Mt. Baker General Handbook and general safety information
Oversee other Retail employees and inform them of daily pertinent info
Oversee Retail Associate clock ins and outs for accuracy. Report missed punches from employees to Supervisor daily
Monitor business levels and labor, send associates on breaks with clear expectations of return times.
Monitor sales floor for incidents of theft, report theft immediately to Security and Supervisor
Securely locking and unlocking the retail shop daily
Reliably being to work on time
Monitor shop inventory daily and restock as needed
Overseeing the counting in and closing out of tills daily
Collecting change funds and returning bags at the end of each shift.
Be available and willing to step in during difficult customer service situations
Uphold Mt. Baker Ski Area All Sales Final policy with customers
Support and Facilitate exchanges when appropriate (all sales final except as trained)
Help create and maintain a positive, respectful, and team-oriented work environment
Provide day-to-day guidance, communication, and support to team members
Assist with employee onboarding, training, and ongoing development throughout the season
Help communicate daily priorities, workflow expectations, and shift transitions to employees
Lead by example through professionalism, teamwork, reliability, and work ethic
Help maintain department organization, safety standards, and operational consistency
Assist in identifying and resolving minor guest, employee, or operational concerns
Step into different operational roles as needed to support the team and department
Encourage strong communication, collaboration, accountability, and guest service within the team
Promote and support a strong safety culture by reinforcing safe work practices and department safety expectations
Help identify areas where additional operational or employee support may be needed