Retail Lead

Mint Cannabis•Portage, MI

1d•Onsite

About The Position

Mint Cannabis is looking for a Retail Lead to take charge of daily retail operations. This role involves supporting dispensary operations, delivering exceptional customer service, training Budtenders, ensuring product displays are maintained, addressing customer concerns, operating POS systems, upholding regulations, and acting as a communication bridge between management and team members.

Requirements

Must be at least 21 years of age
6+ months of experience in cannabis, retail, or customer service
Strong communication and conflict resolution skills
Passion for cannabis and knowledge of local product offerings and brands
Ability to lift up to 50 lbs and stand for 3+ hours at a time
Dependable, punctual, and able to adapt to flexible scheduling — weekends and holidays included
Reliable transportation and valid ID
Must meet all applicable state requirements to work in a licensed cannabis facility
High school diploma

Nice To Haves

1+ year of leadership experience preferred

Responsibilities

Support daily dispensary operations, including opening/closing procedures, floor flow, inventory checks, and compliance.
Deliver exceptional customer service — greet patients, answer questions, verify allotments, and guide them through product selection.
Train, coach, and motivate Budtenders to maintain high standards in service, sales, and cannabis education.
Ensure all displays are neat, properly labeled, and fully stocked with fresh, compliant product.
Address customer concerns professionally and de-escalate issues to create a positive guest experience.
Operate POS systems accurately and assist with cash handling and reconciliation.
Uphold all cannabis regulations, company SOPs, and safety standards.
Act as a communication bridge between store management and team members to support a positive, compliant, and high-performing environment.