Retail Lead I

HEART OF TEXAS GOODWILL INDUSTRIES•College Station, TX

11d•$15 - $17•Onsite

About The Position

The Retail Lead assists in store operations by overseeing tasks related to excellent customer service, efficient register operations, and attractive merchandising. In the absence of other store management, they are responsible for all aspects of running the sales floor. They provide leadership to associates, and performance expectations are higher based on additional knowledge, skills, and abilities. The Retail Lead supports Goodwill’s Mission by efficiently generating the revenue that supports the various programs offered to the communities we serve.

Requirements

Proven experience in retail sales, preferably in a supervisory or team lead role.
Experience overseeing daily store operations, including inventory management, merchandising, and staff supervision.
Strong background in training, coaching, and motivating a diverse team to meet sales and operational goals.
Familiarity with loss prevention, safety protocols, and adherence to company policies.
Demonstrated ability to handle customer issues, manage schedules, and ensure a high level of store performance.
Ability to understand and follow written and verbal instructions.
Strong organizational skills and attention to detail.
Ability to work independently and as part of a team.
Experience working with diverse populations.
Must pass a drug screen.
A criminal background check is required; consideration will be given to applicants with criminal histories in accordance with applicable law.
Ability to perform all essential functions with or without reasonable accommodation.

Nice To Haves

Leadership Competency Hourly / Non-Supervisory Leader OUR TEAM Emotional Maturity and Respect Thinks how their actions make other people feel and acts appropriately. Tempers personal emotions and escalates sensitive issues to the appropriate level of management. Integrity Can be counted on and trusted; models professional ethics by acting honestly. Capacity for Change and Innovation Open to new ideas and ways of doing things; gives ideas collaboratively to improve processes or programs. Interpersonal Skills Builds relationships and works well with others; listens to understand and answers appropriately. Commitment to Development and Empowerment of Self and Others Completes required training and looks to grow on the job through continuous learning; becomes self-sufficient. OUR COMMUNITY Commitment to Goodwill’s Mission, Vision, and Values Actions are in line with Goodwill’s Mission, Vision, and Values. Commitment to Diversity, Equity, and Inclusion Works well with people that look and think differently. Community and Service Wants to help others and make a difference in the community. OUR GROWTH Commitment to Excellence and Customer Service Meets goals and gives outstanding customer service to customers, donors, and participants. Business Acumen Makes good choices. Effectively transfers learning from one situation to another. Stewardship and Accountability Takes care of company property. Takes responsibility and ownership of personal actions and outcomes.

Responsibilities

Ensures that each customer receives excellent service by providing a friendly and clean environment.
Ensures that all aspects of excellent customer service (including greeting, offering assistance, and showing appreciation for every customer) are consistently performed by retail staff, coaching when needed.
Trains and may directly supervise retail associates and program participants.
Provides input to the store manager regarding employee performance as needed.
Accurately performs all basic register procedures (ringing up transactions, collecting payments, etc.) as well as manager functions, including opening, verifying start funds, closing and counting down registers, creating deposits, etc.
Ensures tills and deposits are properly secured.
Performs cash pick-ups as needed.
Maintains proper cash controls in accordance with company policies and procedures.
Completes necessary departmental and store paperwork.
Ensures that product flow (from production to the sales floor) is operating smoothly. This includes the product being quickly and correctly added to shelves, racks, etc.
Ensures that product rotation (older product being removed from the sales floor) is consistently and accurately maintained.
Ensures fitting rooms are properly maintained (rooms are clean, go-backs are put away promptly, etc.).
Ensures that front-end cleaning/organization tasks are completed to standard by all assigned staff.
Works various shifts, including weekends as assigned.
Ensures highest level of professionalism and uses best practices in the leadership of store personnel.
Resolves minor personnel issues in a professional, effective manner.
Safeguards company equipment and property, including donated goods.
Reports any incident of damage, misuse, theft, fraud, waste, or unauthorized possession of company property.
Communicates effectively and appropriately with all levels of store leadership.
Other duties as assigned.