Retail Lead, Front End FT

Bass Pro Shops • Ottawa, ON

7d • Onsite

About The Position

Reporting to the Retail Manager - Operations, the Front End Retail Lead is responsible for overseeing the successful day to day operation of a retail store department. This role involves providing supervision and leadership to team members, delegating tasks, fostering growth and development through training, and ensuring adherence to standard operating procedures. The Lead also handles administrative tasks for the department, provides exceptional customer service, promotes company programs, maintains visual presentation standards, and resolves customer issues. They may also assist in other store areas as needed.

Requirements

• Open availability – this position will be required to work store opening and closing shifts, as well as on weekends
• Ability to evaluate customers’ needs and make recommendations based on needs
• Ability to provide superior customer service and exceed customer’s expectations
• Ability to use good judgment and logic

Nice To Haves

• Two or more years of supervisory experience in a sales or service environment is preferred
• High school diploma or equivalent is preferred
• Experience in a related field or outdoor lifestyle
• Knowledge of Bass Pro Shops & Cabela’s specific products is an asset

Responsibilities

• Provide supervision and leadership to the team members of the department, in partnership with the manager
• Delegate tasks and work assignment to team members by giving clear and concise direction, and follow up to ensure proper execution
• Foster the growth and development of team members by training various standard operating procedures and processes
• Ensure team members follow all standard operating procedures and systems processes, following up to provide correction and guidance when needed, and reporting violations to the manager
• Perform administrative tasks related to the camping department
• Provide legendary customer service by identifying and evaluating customers’ needs, and making product recommendations based off this analysis
• Promote company programs to team members and customers
• Maintain visual presentation standards including in-store signage, merchandise recovering/front facing, restocking, remerchandising, dusting, and vacuuming sales floor as needed
• Respond to and resolve customer issues by using good judgment and logic in solving problems and making decisions within the job scope
• Assist in other areas of the store when business needs dictate

Benefits

• Discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions
• Fun work environment
• Competitive wages
• Excellent benefits
• Unlimited career advancement opportunities
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED