Helly Hansen - Retail Keyholder @Toronto Premium Outlets

Kontoor Brands, Inc.•Halton Hills, ON

3d•CA$19 - CA$22•Onsite

About The Position

Founded in Norway in 1877, Helly Hansen develops professional-grade apparel designed to help people stay and feel alive. With a legacy of innovation spanning over 140 years, including breakthroughs like waterproof fabrics, fleece, and technical base layers, Helly Hansen is a leader in technical sailing and performance ski apparel. Their products are trusted by professionals and enthusiasts worldwide and sold in over 40 countries. The Part Time Sales Lead is an entry-level leadership role responsible for opening and closing the store, supporting sales performance, delivering exceptional customer experiences, and executing day-to-day store operations. This role supports the Store Manager by implementing customer engagement strategies and maintaining merchandising standards to ensure a positive customer experience. Kontoor values diverse perspectives and encourages applications from candidates with varied backgrounds and experiences.

Requirements

Must be 18 years of age or older.
Retail or customer-facing experience preferred but not required.
Arrive on time for scheduled shifts and work a flexible schedule to meet the needs of the business.
Minimum availability of 30 hours per week including one weekend day and rotating holidays, additional availability a plus.
Ability to communicate clearly and respectfully with customers and team members.
Operate office equipment and technology (i.e., cash register, computers, phones, scanners, etc.).
Stand and move throughout the store during scheduled shifts.
Walking and moving to assist customers, retrieve merchandise and recover the store.
Lifting and carrying, ability to maneuver and/or lift 25 lbs. regularly, and up to 50 lbs. occasionally.
Ability to push/pull full racks of merchandise for restocking the store.
Ability to reach, stretch, bend, stoop, and crouch to retrieve items from shelves, restock, and maintain store cleanliness.
Manual labor is required occasionally to assemble displays and/or rearrange the store layout.
Vision to accurately read labels, assist customers, and tasks that require attention to detail.
Ability to use fine manipulation, and grasp with hands to sort and organize clothing, ex. place on hangers, folding, organize in color/size order.

Nice To Haves

Retail or customer-facing experience

Responsibilities

Ensure excellence in customer service by upholding high retail standards.
Initiate conversations with customers, build relationships, identify interests, and suggest products.
Assist customers in the fitting room.
Recommend products aligned with customer needs and preferences through suggestive selling.
Build brand loyalty by promoting the rewards program and achieving loyalty sign-up goals.
Learn about new products and trends to better engage customers.
Consistently achieve personal sales targets and contribute to overall store performance.
Provide information and advice on product performance, features, and specifications.
Maintain visual merchandising standards and ensure the sales floor is clean, organized, and well-stocked.
Assist in daily store operations, including opening and closing, freight processing, accurately processing transactions, handling cash, and maintaining point-of-sale integrity.
Follow company and store policies, procedures, and operational guidelines.
Assign tasks to team members as directed to support operational needs.
React quickly to all customer and/or employee injuries and report them immediately to the Manager on Duty.
Participate in Loss Prevention Audits and comply with company loss prevention policies to minimize store shrink.
Act as Manager on Duty in the absence of other leadership team members.
Regularly communicate employee concerns directly to the Store Manager.
Assist with onboarding and training new team members in sales behaviors, customer service expectations, and store procedures.
Address customer concerns professionally and in accordance with company guidelines.