Shinola Retail Key Holder - Chicago Wicker Park - PT

Shinola- Retail•Chicago, IL

2d•$18 - $20•Onsite

About The Position

Shinola is a Detroit-based luxury design brand founded in 2011, committed to crafting beautiful, enduring, handcrafted goods that are built to be lived in, worn out, and well loved. We are dedicated to creating high-quality manufacturing jobs and have established the first at-scale watch factory in the US in 50 years. In addition to luxury timepieces, our artisans handcraft premium leather goods, jewelry, and more, celebrating thoughtful design and the beauty of industry. Our retail locations serve to showcase our commitment to quality, manufacturing, and design by connecting guests to our products.

Requirements

High School Diploma
1+ years of specialty retail leadership
Strong organizational skills
Strong written & verbal communication skills
Excellent at relationship building/networking experience
Critical thinker
Must be 18+ yrs old

Responsibilities

Exceed revenue targets and build relationships by providing consistent guest experience, exhibiting hospitality in every interaction while executing Brand Experience standards: A Warm Welcome, Creating a Connection, Product Love and Community Building.
Execute in-person and virtual shopping appointments.
Participate in monthly product knowledge, operational and guest service training.
Facilitate guests' repairs.
Lead experience standards in stores and ensure consistency with each guest experience through coaching and developing based on development levels.
Leverage KPIs to motivate team and drive performance.
Utilize Sales Force to maintain customer relationships through in-depth information capture and maintain detailed client profiles, building long-term relationships.
Execute brand outreach strategies as communicated via bolt to drive connection and revenue.
Maintain a proactive selling culture that focuses on building long-term relationships in relation to the company’s brand values.
Utilize the company’s outlined development tools to understand and recognize development levels of store team members to create an environment of consistent improvement and growth.
Support the Store Manager with coaching, developing, and conflict resolution with all members of the team.
Support store operations by enforcing company programs, initiatives, policies, and procedures.
Regularly and consistently abide by Time & Attendance policies and all policies and procedures included within.
Regularly and consistently abide by the Standards of Conduct and Ethics, and all policies and procedures included within.
Control expenses.
Complete tasks in a timely manner.
Adhere to company Loss Prevention standards to maintain the integrity of the sales floor and product.
Adhere to company shipping and handling guidelines to successfully conduct product transfers, liquidations and RTV’s.
Monitor and manage store supply levels and budget to ensure the store is running optimally and stocked properly.
Manage visual merchandising standards and practices ensuring that the store and product displays are in line with company guidelines.