Retail Key Holder

Kendra Scott•Asheville, NC

6d•Onsite

About The Position

As a Key Holder, you support the Store Leadership Team by rocking out strong WAM (WOW Awareness Manager) segments and ensuring a WOW guest experience! You assist with daily operations of the store as needed. You give input on training, motivating, and celebrating Stylists and team members. You have a passion for driving stellar results and amplifying our brand purpose. Most importantly, you represent the Kendra Scott culture uniquely and positively!

Requirements

Must be over the age of 18
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach
Ability to stand and/or walk for at least 6 hours per shift
Ability to work a flexible schedule to meet the needs of the business, including evening, weekend, and holiday shifts
Retail and/or customer service experience is required
Must be available to work at least 30 hours per week, including nights and weekends
Ability to accommodate a changing schedule

Nice To Haves

Genuine passion for providing exceptional customer service and developing customer relationships
Strong problem-solving skills and a positive attitude under pressure
Strong organizational and communication skills
Genuine enthusiasm for fashion and helping others develop their personal style by keeping up with trends and styling pieces for the perfect look
A growth mindset: strong desire to learn, grow, and embrace new ideas
A genuine passion for giving back and serving the community
A shared appreciation for our core values of Family, Fashion and Philanthropy

Responsibilities

Model and teach WOW service with a “customer is our boss” mentality.
Use the WOW Service Principles to connect with every guest and make a Difference in their Day!
Take pride in training and developing Stylists to ensure they provide WOW experiences.
Go above and beyond to ensure all guests feel welcome and seen.
Learn the importance of driving sales by maximizing overall store productivity and building guest connections through WOW experiences.
Assist in finding ways to build brand awareness through philanthropic efforts and other community initiatives.
Help achieve event and giveback goals.
Ensure store safety standards are maintained.
Commit to Asset Protection standards.
Adhere to Kendra Scott policies and procedures.
Educate guests and team members on product details and personal style.
Make product suggestions to fit guest needs.
Flex between the Salesfloor, Color Bar™, Events, and Back of House as needed.
Support your team in providing WOW experiences for all guests, even behind the scenes.
Share ideas and be open to other’s viewpoints to create mutual accountability, trust, and commitment.
Proactively resolve concerns to ensure guest experiences are always positive.
Take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Challenge yourself and others with clear, attainable goals and consistently provide ongoing feedback through real-time coaching.
Be comfortable with tough situations, and find ways to help others succeed.
Care personally about people, and challenge them directly to achieve greatness!