Retail Key Holder- Germantown, Saddle Creek

Kendra Scott•Germantown, TN

About The Position

As a Key Holder, you support the Store Leadership Team by managing strong WAM (WOW Awareness Manager) segments and ensuring a WOW guest experience. You assist with daily store operations, provide input on training and motivating Stylists and team members, and help drive results while amplifying the brand purpose. You represent Kendra Scott’s culture in a positive and distinctive way.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Retail and/or customer service experience is required.
Genuine passion for exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to accommodate a changing schedule.

Nice To Haves

Enthusiasm for fashion and helping others develop personal style by keeping up with trends and styling pieces.
A growth mindset and strong desire to learn, grow, and embrace new ideas.
Passion for giving back and serving the community.
Appreciation for the company’s core values of Family, Fashion, and Philanthropy.

Responsibilities

Model and teach WOW service, connect with every guest, and ensure guests feel welcome and seen.
Train and develop Stylists to provide exceptional guest experiences.
Help drive sales by maximizing store productivity and building guest connections.
Assist with brand-awareness efforts through philanthropic activities and community initiatives, and help achieve event and giveback goals.
Maintain store safety and Asset Protection standards and follow company policies and procedures.
Educate guests and team members about products and personal style, and suggest products to meet guests’ needs.
Flex between the Salesfloor, Color Bar, Events, and Back of House as needed.
Support the team in providing guest experiences, share ideas, and collaborate toward mutual accountability.
Proactively resolve guest concerns and take on challenges and opportunities with urgency and enthusiasm.
Set clear, attainable goals and provide ongoing feedback through real-time coaching.