Retail Key Holder- Germantown, Saddle Creek

Kendra Scott•Germantown, TN

8d•Onsite

About The Position

As a Key Holder at Kendra Scott, you support the Store Leadership Team by leading strong WAM (WOW Awareness Manager) segments and ensuring a WOW guest experience. You assist with daily store operations, provide input on training, motivating, and celebrating Stylists and team members, and help drive results while representing the Kendra Scott culture positively. The role emphasizes customer service, sales and guest connections, community engagement, safety and asset protection, product knowledge, flexibility across store areas, teamwork, problem-solving, and coaching.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Retail and/or customer service experience is required.
Genuine passion for exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to accommodate a changing schedule.

Nice To Haves

Genuine enthusiasm for fashion and helping others develop their personal style by keeping up with trends and styling pieces.
A growth mindset and strong desire to learn, grow, and embrace new ideas.
Genuine passion for giving back and serving the community.
Shared appreciation for the company’s core values of Family, Fashion, and Philanthropy.

Responsibilities

Model and teach WOW service, using a “customer is our boss” mentality and the WOW Service Principles to connect with guests.
Train and develop Stylists to provide positive guest experiences and ensure guests feel welcome and seen.
Help drive sales by maximizing store productivity and building guest connections.
Assist with brand-awareness efforts through philanthropic activities and community initiatives, and help achieve event and giveback goals.
Maintain store safety standards, follow Asset Protection standards, and adhere to company policies and procedures.
Educate guests and team members about product details and personal style, and suggest products to meet guest needs.
Flex between the Salesfloor, Color Bar™, Events, and Back of House as needed.
Support the team in providing guest experiences, share ideas, and collaborate toward mutual accountability and commitment.
Proactively resolve guest concerns and pursue new opportunities and challenges with urgency and enthusiasm.
Set clear, attainable goals and provide ongoing feedback through real-time coaching.
Assist with daily store operations as needed.
Work a flexible schedule that meets business needs, including evening, weekend, and holiday shifts.