Retail ITAD Tech

Dymin Systems•Urbandale, IA

1d•$42,000 - $48,000•Hybrid

About The Position

Dymin seeks a driven, eager-to-learn Full-Time Bench Technician to join our team. As a Bench Technician, you will diagnose, repair, and maintain various technology devices, including desktops, laptops, gaming PCs, and other electronic equipment. Your technical expertise and customer service skills will ensure the smooth operation of our client's devices and provide them with exceptional support. This role offers an opportunity to learn about all different types of technology and get into the IT world.

Requirements

Valid driver’s license and proof of auto insurance.
Must be 18 years or older with the ability to understand and adhere to all job requirement and safety guidelines.
Ability to stand, walk, push, pull, squat, bend, and reach during shifts.
Ability to lift up to 50 pounds.
Ability to use carts, dollies, hand trucks, and other gear to move items around.

Nice To Haves

Experience working with computers, servers, and other electronic devices.
Basic understanding of computer software installation and use.
Experience with Microsoft Office suite: Word, Excel, Teams, and Outlook.
A passion for tinkering: working hands-on to find solutions.

Responsibilities

Diagnose, troubleshoot, repair, or replace hardware and software issues on laptops, desktops, etc. with other technicians.
Work onsite in customers' homes/offices to diagnose, troubleshoot, repair, or replace hardware and software issues on laptops, desktops.
Resolve software conflicts, viruses, and malware infections using appropriate tools and techniques.
Configure operating systems, drivers, and software applications based on client requirements.
Assist in repairs and learn different industry techniques.
Collaborate with customers to understand their technology needs and provide technical assistance and guidance.
Perform follow-up calls to customers regarding questions or the status of tickets.
Work the POS system and assist customers at the front counter.
Shred hard drives.
Assist with tasks to help drive revenue in the Retail / ITAD Department.
Handle shipping.
Process incoming electronic recycling.
Complete recycling pickups.