Chocolatier - NYC

Lindt & Sprüngli (Canada), Inc•New York, NY

6d•Onsite

About The Position

Ghirardelli is seeking Retail Hourly Associates to join their team. These individuals will be responsible for merchandising, stocking, and providing excellent guest service while selling Ghirardelli's premium chocolate line. The role involves representing the company image, performing cashiering duties, candy making, stocking merchandise, pre-packing, and fountain duties. Ghirardelli emphasizes that its employees are the face of the company and ambassadors of the brand, contributing to a world-class guest experience. The company is looking for high-energy, reliable individuals with a strong work ethic who can work all shifts, including nights and weekends. This is an opportunity to grow your career in a dynamic setting with a company that values personal and professional growth.

Requirements

Must be 18 years old.
High school diploma preferred.
Must be High Energy.
Must be Reliable.
Must have a Strong Work Ethic.
Must be able to work all shifts including Nights and Weekends.
Basic math computation skills.
Strong oral and written communication skills.
Ability to work with little or no supervision.
Ability to work with a diverse work team and meet adversity with professionalism.
Ability to manage time effectively.
Ability to maintain a smile, pleasant demeanor and provide Superior Guest Service.
Ability to operate a dishwashing machine.

Nice To Haves

Previous retail experience is desirable for this position.

Responsibilities

Merchandise, stock, and provide excellent guest service while selling our Premium Chocolate line.
Represent the company image correctly.
Perform various tasks associated with being a Chocolateer including Cashiering, Candy Making, Stocking Merchandise, Pre-packing, and Fountain duties.
Provide exceptional Guest service.
Effective management of all cash handling and credit card processing procedures utilizing Company Procedures and best practices.
Assemble various proprietary retail items per the Recipe Guidelines.
Maintain adequate supply of all retail product both on the sales floor and in back stock.
Ensure all product is appropriately priced and signed per Company Guidelines.
Maintain sales floor and products to Company Standards of cleanliness, arrangement, and display.
Maintain detailed knowledge of all products, pricing, and Company History.
Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities.
Gift-wrap as needed items for sale per Company Guidelines and Standards.
Follow Food Safety guidelines and maintain all table tops, serve ware, floors and trash receptacles in a clean and sanitary condition.
Keep all Fountain and Condiment supplies both on the sales floor and behind the Fountain Area stocked and in good condition.
Maintain the stockroom in a clean and orderly fashion.
Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager.
Maintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary condition.
Properly Set Up, Maintain, and Break Down Fountain Area.
Replenish toppings and various fountain items throughout the day as needed and minimize or eliminate food waste.
Maintain the proper level and all required ice cream flavors.
Keep knowledge level current of all fountain products and their required preparation.
Work as a "Topper" or "Scooper" as needed.
Perform "Semi-Table Service" function as part of overall Guest Satisfaction.
Maintain all Candy Making equipment and supplies in good working order, and know all recipes.