J1 Chocolatier - Chicago

Lindt & Sprüngli (Canada), Inc•Chicago, IL

3d•Onsite

About The Position

Ghirardelli is seeking Retail Hourly Associates to join their team. These individuals will be responsible for merchandising, stocking, and providing excellent guest service while selling Ghirardelli's premium chocolate line. The role requires high energy, reliability, a strong work ethic, and the ability to work all shifts, including nights and weekends. Associates will represent the Ghirardelli brand and perform various tasks including cashiering, candy making, stocking merchandise, pre-packing, and fountain duties. Ghirardelli aims to be the top choice for premium chocolate and is committed to making life a bite better, supporting personal and professional growth for its employees.

Requirements

Must be 18 years old
High Energy
Reliable
Strong Work Ethic
Able to work all shifts including Nights and Weekends
Basic math computation skills
Strong oral and written communication skills
Ability to work with little or no supervision
Ability to work with a diverse work team and meet adversity with professionalism
Ability to manage time effectively
Ability to maintain a smile, pleasant demeanor and provide Superior Guest Service
Ability to operate a dishwashing machine

Nice To Haves

Previous retail experience is desirable

Responsibilities

Provide exceptional Guest service
Effective management of all cash handling and credit card processing procedures utilizing Company Procedures and best practices
Assemble various proprietary retail items per the Recipe Guidelines
Maintain adequate supply of all retail product both on the sales floor and in back stock
Ensure all product is appropriately priced and signed per Company Guidelines
Maintain sales floor and products to Company Standards of cleanliness, arrangement, and display
Maintain detailed knowledge of all products, pricing, and Company History
Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities
Gift-wrap as needed items for sale per Company Guidelines and Standards
Follow Food Safety guidelines and maintain all table tops, serve ware, floors and trash receptacles in a clean and sanitary condition
Keep all Fountain and Condiment supplies both on the sales floor and behind the Fountain Area stocked and in good condition.
Maintain the stockroom in a clean and orderly fashion
Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager
Maintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary condition
Properly Set Up, Maintain, and Break Down Fountain Area
Replenish toppings and various fountain items throughout the day as needed and minimize or eliminate food waste
Maintain the proper level and all required ice cream flavors
Keep knowledge level current of all fountain products and their required preparation
Work as a "Topper" or "Scooper" as needed
Perform "Semi-Table Service" function as part of overall Guest Satisfaction
Maintain all Candy Making equipment and supplies in good working order, and know all recipes