Retail General Store Clerk (2027)

Little Gem Resorts•Cruz Bay,

About The Position

The Retail General Store Clerk supports retail sales and food and beverage service at a restaurant and resort. The role includes greeting guests, answering questions, recommending and providing information about products, maintaining merchandise and selling areas, taking orders, and serving food and alcoholic or nonalcoholic beverages according to resort specifications. The clerk processes cash, check, and card payments, handles refunds courteously, and follows cash-handling procedures. The position requires a professional, welcoming attitude and strong guest service. The clerk develops and maintains knowledge of retail products, food and beverages, resort services, and local attractions; keeps up with promotions; and follows food and beverage service standards, department policies, procedures, and state liquor regulations. The position is seasonal, with the season running from mid-December through the end of July, and employees must be available for the full season.

Requirements

Must be at least 18 years old.
Excellent people skills and an outgoing personality.
Must be a team player and service-minded, with a positive attitude and genuine enjoyment of helping others.
Must maintain a current state alcohol-serving permit.
Must be able to work flexible shifts and schedules, including weekends and holidays, and be available for the full season from mid-December through the end of July.
Must be able to lift and carry at least 50 pounds and move up to 150 pounds with wheeled assistance.
Must be able to stand, walk, lift, and bend for long periods.
Must demonstrate competency as outlined in the training schedule.
Must be quick on their feet and able to handle stressful situations.
Must be computer literate and able to handle criticism.
Minimum one year of retail and/or food and beverage experience is preferred.
Must be able to converse in English with guests and employees.
Successful applicant must pass a pre-employment background check and maintain COVID vaccination status.

Nice To Haves

High school diploma preferred; equivalent education, training, or experience may provide the required knowledge, skills, and abilities.
First Aid and CPR certification preferred.
Ability to obtain Food Service Sanitation certification.

Responsibilities

Greet guests warmly, maintain positive guest relations, anticipate needs, and respond promptly to requests and complaints.
Take retail and food and beverage orders, using suggestive upselling techniques.
Answer guest questions about retail products, food, beverages, resort facilities, services, and local attractions.
Maintain knowledge of retail, food, and beverage offerings, including liquor brands, beer, and nonalcoholic selections.
Keep merchandise stocked and assist with merchandise displays and organization of selling and stock areas.
Identify food orders when ready and deliver food and beverages promptly according to resort specifications.
Present guest checks, process payments and refunds, follow cash-handling and credit procedures, and balance cash receipts.
Maintain cleanliness, sanitation, organization, and proper food handling in assigned work areas.
Prepare the work area for opening, mid-shift, or closing; complete checklists, standard operating procedures, and side work.
Follow department policies, service procedures, food and beverage standards, and applicable state liquor regulations.
Answer the outlet phone using the correct greeting and telephone etiquette.
Communicate with resort staff and maintain professional relationships with coworkers.
Maintain a professional appearance and attend work regularly in accordance with resort standards.
Attend training and continue building knowledge of products and services.
Perform related tasks and additional supportive functions as requested by the manager.