Retail General Manager Colorado Springs

Office Depot • Colorado Springs, CO

1d

About The Position

The Retail General Manager at Office Depot OfficeMax owns the store’s results for sales, services, operating profit, and customer and community relationships. The role develops and executes store strategies to meet sales and operational goals, increase conversion rates and customer traffic, and maximize sales and profitability. The General Manager leads the store’s customer experience and sales-service culture, including engagement with local small and medium businesses and the community.

The General Manager hires, trains, coaches, develops, and manages associates; assesses talent and plans for succession; and fosters a positive, inclusive workplace. The position is also responsible for staffing, merchandising, inventory, assets, expenses, store operations, and execution of company standards. As an External Key Carrier, the General Manager helps ensure building and associate safety and security and performs opening and closing duties. The position follows applicable company policies and legal requirements and completes required management training and certifications.

Requirements

• High school diploma or equivalent.
• 2–4 years of management experience, or equivalent skills gained through an internal development program.
• Strong business acumen and sound judgment, with proven people-management abilities.
• Demonstrated leadership skills and ability to lead, coach, and positively influence at all levels, both independently and as part of a team.
• Excellent verbal and written communication skills.
• Strong planning, prioritization, and execution skills in a fast-changing, often ambiguous environment.
• Proficiency with computers, job-related technology, and point-of-sale systems for accessing and processing information and merchandise.

Nice To Haves

• Bachelor’s degree in Business, Marketing, Retail Management, or a related field.

Responsibilities

• Lead, coach, and inspire associates to build trust, brand loyalty, and an exceptional customer service experience.
• Create and manage a sales-focused environment through associate training and development.
• Assess and develop store talent, build talent bench strength, and maintain a succession plan.
• Deliver an exceptional customer experience by observing, listening, interacting, following up, and resolving customer concerns.
• Ensure effective use of information, training, certifications, tools, and systems to meet customer needs.
• Engage with the local community and build client relationships to improve retention and brand awareness and loyalty.
• Manage associate performance, talent development, recognition, and performance appraisals.
• Promote diversity, creative and innovative thinking, and risk taking; provide direction, coaching, and timely performance counseling.
• Manage associate conflicts and partner with appropriate business partners to address concerns.
• Increase sales and profitability and identify sales opportunities.
• Plan staffing needs using labor and workforce-management tools to ensure effective, cost-efficient scheduling.
• Manage inventory, assets, and expenses; review operational processes including receiving, data entry, cash handling, and payroll control.
• Manage merchandise flow-through and replenishment.
• Oversee merchandising, operations, and execution of store and company standards, including store appearance, signage, labeling, and merchandise presentation.
• Lead daily, weekly, and monthly store meetings to communicate company initiatives, policies, procedures, and operational updates.
• Ensure associates understand company benefits, directives, and programs.
• As an External Key Carrier, help ensure building and associate safety and security and perform opening and closing duties, including alarm activation and deactivation, cash handling, and daily store balancing.
• Obtain and maintain Sales Leader certification and other required position-specific certifications; complete management training, including anti-harassment and discrimination and Code of Ethics training.
• Adhere to OSHA, workers’ compensation, wage and hour, I-9 compliance, and other legal requirements.
• Support the company’s operational safety culture by working safely and addressing potential hazards or concerns.
• Perform other duties as assigned.

Benefits

• 401(k)
• Competitive salaries
• Benefits package
• Opportunities to move and grow within the organization
• May be eligible to participate in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED