Retail General Manager
About The Position
Malbon is seeking a dynamic Retail General Manager to lead their boutique in Pinehurst, NC. This role is for a retail leader who thrives in fast-paced environments, brings energy to their team, and knows how to create unforgettable customer experiences. The General Manager will be responsible for driving sales, elevating operations, and making the store a cultural destination for both golf enthusiasts and fashion-forward communities. Responsibilities include managing product drops, visual storytelling, local activations, and partnerships to keep the store fresh, relevant, and connected to the community. The role involves setting the tone for the team, managing day-to-day operations with precision, and delivering on the brand promise of creativity, inclusivity, and excellence. This is a full-time, in-store position, five days per week.
Requirements
- 5+ years of retail management experience with a proven track record in customer service and sales leadership.
- Knowledge of and passion for golf—both golf fundamental expertise and cultural awareness.
- Strong ability to analyze retail KPIs, optimize performance, and make data-driven decisions.
- Experience with apparel retail and delivering premium client experiences.
- Community-driven mindset with a talent for building relationships and networks.
- Comfortable leading from the floor: standing, walking, lifting up to 50 lbs, and maintaining a hands-on presence.
- Detail-oriented, agile, and entrepreneurial—able to balance strategy with flawless execution.
- Must be 18+ years of age.
Responsibilities
- Lead, inspire, and develop a high-performing team that delivers elevated customer experiences.
- Own sales results and use KPIs (conversion, AOV, UPT) to drive sustained business growth.
- Maintain operational excellence: inventory management, scheduling, merchandising, and store presentation.
- Create authentic connections with customers, ensuring every interaction reflects Malbon’s values and culture.
- Curate in-store activations and community partnerships that drive traffic and build brand awareness.
- Represent Malbon as a cultural ambassador inside and outside the store.
Benefits
- Medical, Dental & Vision benefits
- 401(k) program
- PTO (based on full-time/part-time status and local laws)
- Employee Assistance Programs
- Employee discount + wardrobe allotment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
