Retail General Manager - DME
About The Position
As a Retail General Manager with Health System Services, you will lead the day-to-day performance of a durable medical equipment retail location within an established, mission-driven healthcare organization. The role combines hands-on leadership, retail operations, and patient-focused service. You will oversee staffing, merchandising, local marketing, customer and patient experience, and financial results while operating within company standards and compliance requirements. The position offers an opportunity to build and develop a high-performing team, grow customer and referral relationships, and influence store results through performance-based incentives. The role is based in Wheatfield, New York, and is scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m.
Requirements
- Previous experience in retail management or a store leadership role.
- Ability to drive results through goal setting, performance management, and team development.
- Strong business acumen, including comfort reading reports, managing budgets, and making decisions affecting revenue and expenses.
- Excellent communication and interpersonal skills, with the ability to build trust with customers, staff, and community partners.
- Proactive, solutions-oriented, results-motivated approach.
- High integrity and professionalism, with a commitment to compliance, confidentiality, and patient privacy.
- Proficiency with basic computer applications and point-of-sale or retail management systems.
Nice To Haves
- Healthcare or durable medical equipment (DME) experience.
Responsibilities
- Lead all on-site store operations, including staffing, scheduling, inventory, merchandising, and cash management.
- Ensure the showroom, team, and processes meet company standards, regulatory requirements, and service expectations.
- Analyze trends, set weekly and monthly targets, and take action to improve store traffic, conversion, sales, and satisfaction.
- Lead, coach, and develop team members through clear goals, regular feedback, and ongoing training.
- Maintain accurate inventory, product displays, pricing, and signage.
- Collaborate with clinical, delivery, billing, and customer service teams to provide a seamless experience for patients and referral sources.
- Develop community relationships and referral opportunities to grow the business.
- Ensure compliance with company policies and procedures, safety standards, and applicable healthcare regulations.
- Use data and reporting to monitor key performance indicators and guide decisions about staffing, promotions, and process improvements.
Benefits
- Medical, dental, and vision insurance.
- 401(k) with a 3% company contribution.
- Generous paid time off, vacation time, and paid holidays.
- Optional short-term disability and company-paid long-term disability.
- Free, confidential Employee Assistance Program.
- Tuition reimbursement program with Niagara University.
- Opportunities to give back through community engagement programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
