About The Position

Backcountry is seeking a dynamic, enthusiastic Seasonal Retail Gearhead (Sales Associate) to join its retail team for the holiday season, with expected employment from November through February. The role focuses on providing exceptional customer service, generating sales, and helping customers find appropriate outdoor gear and apparel. Candidates should be passionate about outdoor activities and have strong communication and interpersonal skills. Employees must be available to work two of the three major winter holidays: Thanksgiving/Black Friday, Christmas, or New Year’s Eve/New Year’s Day.

Requirements

  • High school diploma or equivalent.
  • Excellent communication and customer service skills.
  • Strong attention to detail and organizational skills.
  • Ability to work in a fast-paced, team-oriented environment.
  • Flexibility to work weekends, holidays, and evenings during the November through February seasonal period.
  • Basic computer skills and proficiency in Microsoft Office and point-of-sale systems.
  • Passion for outdoor activities and knowledge of outdoor gear and apparel.
  • Ability to communicate verbally and work cooperatively with associates and customers.
  • Ability to remain standing for up to five hours at a time.
  • Ability to move around the store, coach and direct associates, sell to customers, and retrieve merchandise from the stockroom or sales floor.
  • Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise.
  • Ability to lift and/or move merchandise weighing up to 50 pounds.
  • Ability to ascend and descend ladders to retrieve or move merchandise.
  • Ability to operate a computer, POS system, keyboard, merchandise scanner, and mouse.
  • Regular and predictable attendance.
  • Availability to work two of the three major winter holidays: Thanksgiving/Black Friday, Christmas, or New Year’s Eve/New Year’s Day.

Nice To Haves

  • Some college coursework.
  • Previous retail sales experience.
  • Specialized knowledge in skiing, snowboarding, biking, climbing, fly fishing, or another outdoor sport.
  • Outdoor industry and retail experience.

Responsibilities

  • Greet and assist customers with purchases.
  • Provide product information, advice, and recommendations.
  • Process sales transactions accurately and efficiently.
  • Maintain a clean and organized store environment.
  • Manage inventory levels and restock merchandise.
  • Participate in company-wide promotions and marketing campaigns.
  • Collaborate with marketing and buying teams to align product offerings with customer needs.
  • Work to improve customer satisfaction and exceed sales targets.
  • Develop and maintain knowledge of products, industry trends, and competitors.
  • Perform other duties as assigned by the Store Manager and Assistant Store Manager.
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