Retail & Garden Associate 1

Midwest co-operative services•Morris-Turnberry, ON

7d•Onsite

About The Position

Under the direction of the Retail Location Manager, the Retail & Garden Associate - 1 promotes good customer service and support in MCS retail stores and garden centres. This role is responsible for assisting customers, stocking shelves, and maintaining store cleanliness. This role focuses on maintaining store appearance, assisting customers, and supporting inventory and merchandising tasks under supervision.

Requirements

Horticulture or garden centre experience is an asset.
Basic plant and garden product knowledge, or the willingness to learn.
Basic math skills, such as adding, subtracting, and calculating prices or totals.
Proven ability to work independently, or in a team-oriented environment.
Effective oral and written communication and organizational skills
Ability to multi-task and maintain a positive, professional manner under all conditions

Responsibilities

Promote and maintain a positive image for MCS and the store, ensuring a pleasant shopping environment
Greet customers and assist in locating products or directing them to appropriate staff, including plant, garden supply, and seasonal product inquiries.
Support customers with loading goods and ensure shipping documentation is accurate and complete
Maintain store cleanliness and assist with housekeeping in the store, garden centre, warehouse, and storage areas
Assist with outdoor maintenance tasks such as snow removal, grass cutting, and flower bed upkeep (if applicable)
Operate cash registers and handle transactions accurately
Maintain current working knowledge of farm supply, hardware, feed, and lifestyle products, programs, order procedures, and invoicing.
Provide guidance on plant care, soil, fertilizers, and related products.
Ensure assigned product departments and outdoor displays are stocked, labeled, clean, tidy, and well merchandised
Ensure store merchandising is complete and current, including effective in-store displays
Assist with inventory control, monthly/annual inventory counts, and receiving shipments, while ensuring accuracy.
Price products only under supervision, ensuring accuracy in quantities, quality, costing, and documentation
Water, prune, and care for live plants, ensuring they remain healthy and presentable
Monitor plant health and report signs of pests, disease, or damage to management
Follow all health and safety requirements under the Occupational Health and Safety Act (OHSA), including using required protective equipment, following safety procedures, and reporting any potential hazards.
Follow all company personnel policies, including expectations related to training, performance, and conduct.
Participate in required MCS training such as Ministry of Labour courses, Health & Safety Standards, Policies, and AODA accessibility training.
Work cooperatively with approved contractors and follow all related safety procedures when contractors are on site.
Maintain any required licenses, certifications, or regulatory requirements needed for your role.
Perform other assigned duties as assigned.